I had upgraded my phone on my line to the iphone14 plus last year. Well my daughter had wanted the latest and greatest, so I took one for the team and gave her the iPhone 14 and I’m using her old phone the iPhone 12. I would love to upgrade the iPhone 12 now. How can I do this? I keep getting the run around when I chat and call and I’m not getting the answer I’m looking for. I owe $33 for the iPhone 12 and I want to pay that off. They keep saying I owe $599 when I have had the 12 for over 2 years now. Makes no sense. I just want a new phone and a straight up answer. Thank you
Hello, Wow77, that's great to hear that you're ready for your upgrade. It sounds like you're looking to take your daughter's upgrade since she is using your phone. You can pay off the remaining balance on her phone by following the steps to pay off your agreement early: https://www.verizon.com/support/device-payment-faqs/#monthly online or in the My Verizon app. Did you take advantage of any promotions/trade-in offers when upgrading your phone to get the iPhone 14?
-Lauren
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