Verizon business customer service

[Officeattire]

The Verizon business customer service has went downhill drastically. it takes some time to get through and when you do, it is always a foreign person that I have a hard time understanding   I called three days in a row to try and get a problem solved and was put on hold plus or -1/2 an hour each time without any resolution. They offered my business 2 free phones, so we took them up on the offer and never received any credit to our account  we called over and over with the guarantee that the credits would start the following month and they never did  you were finally told after three straight days of  calls this month that they would not give us credits for the phones  we are now looking at all of our options with the carriers available to switch to a company that might give us better customer service. I have been a customer of Verizon for over 20 years, but I guess it must be time now to move on

[vzw_customer_support]

Hello Officeattire. We are grateful you have shared your experience as a valued Business Customer. We don't want you to leave! Do you have an order number f\or the promised phones? Please meet us in the following Private Message to get more details.

-Deb

[Billymak]

Hello, I am having similar issues with my business account, can you help me?

[SynthpopAddict]

Business Support has now been outsourced overseas along with the regular customer support?  That's sad.  As recently as 13 months ago, I accidentally got the business side of CS during a call, and it was someone in the US.

Don't know what number you were calling, but the one ending in 0204 is a catch-all for anything and everything.  Did you try any of the other contact numbers listed in the Business section of the website?

[vzw_customer_support]

Hello, we are following up. Please let us know if you still need assistance. We want to help in any way we can. 

~Gina

[Billymak]

Hello, I am having similar issues with my business account, can you help me?

[vzw_customer_support]

Thank you for being with us. We want to make sure your concern is addressed fully and will be sending a Private Note to you to assist. -James

[dsofmiami]

I agree 100 % my bill with poor to no service $2519