Agent made an offer to upgrade to new phones without changing our old plan. We wanted to look at the phones in person to decide what model we wanted. When we rejoined chat like an hour later, the new agent wouldn’t honor the offer. Went into the Verizon store after an hour and a half on the phone with agents and the sales person said he could see the offer and could do the upgrade with no change to our plan. After another 20 minutes he told us he could see the offer on our account but couldn’t process it unless we upgraded our plan. We have been customers for 20 years and are now looking at switching to another provider because being lied to by multiple agents and wasting hours of our day is just ridiculous. Anyone else have this issue?
