I went to a Verizon Victra outlet today to negotiate my bill as a 10+ year customer and to possibly upgrade. I was told they can’t lower my bill but they’ll give me an iPad and I can trade in my 13 mini to upgrade to a 15 pro for only 10$ extra a month. I had to pay 330$ in store for activation fees, a new charger, a phone case & a phone screen protector. I was told my new bill was going to raise TEN DOLLARS ONLY. I was paying 103$ monthly before this visit for just my line and was expecting a 113$ next bill as I was told. Instead I see a 229$ bill for activation, 140$ next monthly bill & he added an additional line to my account for the iPad?! Beyond furious and I don’t know how to proceed please help. This was the Verizon Victra location in Lake Hiawatha New Jersey.
Hello, Flagg9898. Thanks so much for this info and help is here as we can review your account/bill to ensure everything is correct. I have sent you a Private Message for assistance.
-Natasha
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