We encountered an error while processing your request.
Rachelswiney
Enthusiast - Level 1

I have tried for several days now on both the website and app to manage my apps and add-ons but keep getting this error message.

35 Replies
vzw_customer_support
Customer Service Rep

As a valued customer, your concerns are always our top priority. We're sorry to hear that you've encountered an error message while processing your request and that this has been happening for several days from our website and from the mobile app. Let's work together to get this resolved. Have you tried rebooting your device? Have there been any recent changes to it? (e.g., software update, new apps downloaded, recent SIM Card change, etc.,) - RobertC_VZW

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Chris2024
Enthusiast - Level 2

This is nonsense. It all started happening for me when you changed over your app. It’s never been right. It’s been going on for months and months now. I said parental controls on my computer and now he can’t use his computer because I Can’t turn his computer back on. Unacceptable.

vzw_customer_support
Customer Service Rep
@Chris2024  wrote: This is nonsense. It all started happening for me when you changed over your app. It’s never been right. It’s been going on for months and months now.

We certainly want to ensure that you are able to get all parental controls set up as you want them and to be able to access those services easily. When attempting to make changes, are you utilizing the My Verizon App or are you attempting to make changes with the Smart Family service with parental controls? 

-Andi

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rjj25
Enthusiast - Level 2

Having the same issue trying to manage my account addons. Same "We encountered an error while processing your request.Please try again later." Regardless if I use Firefox, Chrome, Verizon app on my Verizon phone. Been happening several days in a row now. Since it happens the same on multiple devices/computers, I can't believe this is an issue with all the different devices/computers. Tried clearing cache & cookies, restarting computer; tried removing and reinstalling Verizon app on phone. Nothing works. If I reload enough times it will go to the next step, but always when I cancel my subscription to one of the addons it is endlessly stuck. SIGH, please fix your website Verizon.

 
vzw_customer_support
Customer Service Rep

Hello rjj25, we're concerned to learn that you're having issues managing your add-ons, and we'd love to help! We've sent you a private note to better assist. 

 

~Baldo

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daave1
Enthusiast - Level 2

I am having this exact same issue. Unable to access on my desktop, through the app, etc.. I have been trying for several days now and receive the same error messages regardless of how/where I try to access the add-ons page. Please help! 

Knuckles25
Enthusiast - Level 1

Same issue here, like mentioned already, tried Chrome, FireFox, Edge and Verizon app. I've also tried private mode, incognito mode, deleting cookies/cache/data and still no fix.

 

Tried talking to customer service for over an hour untill they passes the blame to the other services and said to contact them, which I did and they said it was not on their side since it's the Verizon site that keeps showing the error and can't even get to the add on page 

 

Very frustrating.

daave1
Enthusiast - Level 2

I read a thread on Reddit in regards to the same issue and one of the users suggested deleting/ un-enrolling from the 500 GB Verizon cloud services, if you are enrolled in it, and then try to sign up for the bundle. Surprisingly, several users responded saying that it worked! I've since tried to access the add-ons page to see if I am enrolled, but still cannot reach the page before receiving the error. Perhaps you may have better luck and it will work for you or others who come across this thread. Here is the link... 

 

https://www.reddit.com/r/verizon/comments/idm4j9/problems_with_new_disney_bundle_activation/?utm_med...

Knuckles25
Enthusiast - Level 1

Hope you see this soon, it is working for me, just finished setting all up now.

Also if you want the Hulu no ads you need to sign up for Hulu no adds first by itself direct from Hulu, then go to Verizon and sign up for the bundle after the last page will have an "activate Hulu" click it and you will see the change in your account. This way you only pay for the difference, which is $6 instead of the $12.99

 

I guess just keep checking until it's working, hope it's finally fixed though.

daave1
Enthusiast - Level 2

Thanks for the reply! Just went in and it FINALLY worked for me as well! Verizon must have finally gotten around to fixing the bug. Thanks for the details on Hulu as well. 

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vzw_customer_support
Customer Service Rep

You're most welcome, Dave! Thank you for reaching out to us on Social Media, to let us know!! We're here 24/7, so feel free to reach out anytime. Enjoy the rest of your day and be safe! Most importantly, thank you for being the best part of Verizon!

*Angela

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usicrisop
Enthusiast - Level 1

Has this been resolved?

0 Likes
mamms0
Newbie

I get the same error when I click "Manage Add-ons" - tried both in Chrome browser and in my android using verizon app. Could you please help.

Looks like Verizon sneakily asks you to sign up for a paid Add-on during new phone set-up that most people mistakenly click "YES" and then Verizon makes it super hard to get rid of the Add-on.

 

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vzw_customer_support
Customer Service Rep

@mamms0

We're sorry to hear that you're having so much trouble, but what applications are you referring to? Android phones can get new applications downloaded as part of an update, per the agreement you accept to use the phone, but these can all be removed or disabled as easily as moving an app on your desktop. My Verizon and your internet browser do not manage apps in that way on your phone though, but knowing more about what you are referring to will make it easier to assist you.

-Russell

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Chris2024
Enthusiast - Level 2

It’s not resolved Angela. It’s not resolved at all. The My Verizon app is useless. Constantly crashing on my iPhone. I can’t get into parental controls to turn my kids computer back on and your phone support is horrendous.  Please fix the My Verizon app so that I can access parental controls. Please.

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vzw_customer_support
Customer Service Rep

Hey there, Chris2024, we want to make sure you are able to manage your account. At what point are you running into an issue with the My Verizon app? You mentioned it is crashing in your message. To clarify, is My Verizon closing? As for as parental controls, are you attempting to update Smart Family settings?

-Lauren

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vzw_customer_support
Customer Service Rep

 

Knuckles25, we are sorry to hear that you have been having trouble with those Add Ons. We appreciate all of the steps tat you have tried to get things working smoothly. As they have not done the trick, we would like to move forward. Do you recall any recent changes to the account or perhaps a recent order that was placed? -Loren

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vzw_customer_support
Customer Service Rep

Let's see what's going on.*Melissa

vzw_customer_support
Customer Service Rep

Hi. We always want everything to work properly for you. We'd like to see what's going on. Let's get to the bottom of this. Please send us a Private Note for assistance.*Melissa

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rjj25
Enthusiast - Level 2

After 6 days of trying I was finally able to get to the add-ons and make my changes. I did nothing. Just persistence in logging in and trying from multiple different computers, devices, and ISPs even (tried from work). I must have tried 3 dozen different times just today. Anyone else that has been having this issue should give it a try.

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