We encountered an error while processing your request.

[Rachelswiney]

I have tried for several days now on both the website and app to manage my apps and add-ons but keep getting this error message.

[Punisher1513]

I have done everything u did and I'm still getting that message

[vzw_customer_support]

Hey there! Sorry to hear about your troubles with the Add Ons. Thank you for your efforts. Can you please tell me more about the applications or which Add Ons it is that you are referring to?  So that we can get a better picture as to what it is that you are trying to accomplish.  Thank you.  -Louis

[mamms0]

My add-on was "Verizon Cloud 600 GB" for $5.99 per month. I was able to remove that add-on few days ago. This add-on was offered as soon as we opened new phone - as part of initial phone set up. We mistakenly clicked YES button - since there are so many questions asked at initial set up, didn't read them well. I think it is misleading for Verizon to ask for a paid add-on at the new phone set up time. People want to use their new phone as quickly as possible without worrying to click 1 wrong button and not noticing that verizon started to charge them for some add-on.

[vzw_customer_support]

Mamms0, we never want you to feel this way about the initial set up process. I will make sure we submit feedback to improve on the activation experience. I apologize for any inconvenience this has caused and we appreciate you bringing this to our attention. 

-Rodney

[jimbo3000]

Im having same issue. New phone Moto 2022 on current software. Myverizon app is up to date. Ive un-enrolled from Myvzw and reenrolled and same issue. Logged into chrome, desktop AND app and same issue when loading onto the "Add-ons and Apps" section of Verizon site. I can view bill, login, autopay, but just cant go to Add-ons and apps for Disney Bundle enrollment. 

[vzw_customer_support]

Hi! We are truly sorry to hear about this issue on your new device, I know that having quality service is very important. So please DM me, it will be my pleasure to assist you! >Terry

[pooh1838]

I am having the same problem.  Have you found a solution?

[vzw_customer_support]

We would be happy to assist you with your concern. Please private message us for further assistance.   *Mabell

[BDorrill81]

I am also having the same issue. I can log into My Verizon, but I get that error when trying to manage add ons and it won't let manage anything else with the account. I've tried to do it on the phone and on my computer. Tried restarting my phone and that didn't help.

[vzw_customer_support]

Hello, BDorrill81. We want to ensure you receive the help you need to resolve this issue. We are sending you a Private Note to assist you further.

*Cassie

[vzw_customer_support]

Hello, BDorrill81. Please respond to this Private Note to get started. 

*Cassie

[gamike]

Same issue for me, anytime I try to manage an addon I get the msg >.>  Really frustrating 

[vzw_customer_support]

Hi, thank you so much for reaching out through this channel, in order for me to better assist you I will need to have more details about your issue. Please let me know where are you receiving this message? >Fer

[gamike]

It's whenever I try to change/add/remove an addon to my account, can't sign up for the 6 month apple music, can't enroll in device protection, anything...

[vzw_customer_support]

Hello gamike, I'm Angel, the correct agent. I know to sing up with Apple Music, is very important for you, because this is a public channel, definitely we can help you but, we need to know in detail more information related with your account, please you can contact us in the next phone number: 1-800-922-0204. Always we are available for you to provide the correct solution for the Apple Music add-on.

>Angel

[mpridd]

I just added You tube premium as perk and I go to activate and I get the error “ We encountered an error while processing your request”.

i have tried on mobile device and on computer. I have tried with edge and chrome. 

[vzw_customer_support]

@mpridd  wrote: I just added You tube premium as perk and I go to activate and I get the error “ We encountered an error while processing your request”. i have tried on mobile device and on computer. I have tried with edge and chrome. 

mpridd, it's awesome you want to make use of the YouTube Premium Perk 🙂 Sorry you're having a little trouble. I'm going to share a link to a vid which runs through the set up process: https://www.verizon.com/support/youtube-premium-perk-activation-video/

There's a transcript of the steps outlined in the video as well. At what point in the process outlined there are you running into trouble? 

-John

[Thetrotters24]

Hello, I am now having the same issue too. Can someone please contact me.

[vzw_customer_support]

We're here to help with your concern regarding your Verizon account. Have you cleared your cache and cookies on your browser? ~Peter

[Mtbutler1z5]

I’m having this same issue. I’ve been trying to see my WiFi info. 

[vzw_customer_support]

Hello Mtbutler1z5. We're sorry to learn you're having issues. Our goal is to try to help you with these issues and make your life a bit easier. Can you please elaborate further on your situation? 

~Ivone