Where to file a formal complaint?
astoe00
Enthusiast - Level 1

I have been a customer for decades and never had such issues as I have the past 6 months when we upgraded our family lines to the iPhone 15. 
Our bill has never been correct and every month when I chat in, I get someone who's first language isn't English, which makes our communication very difficult. Either they don't understand me, or I don't understand them. Either way, the language barrier is a big issue.

It's been 6 months and I still can't figure out why my bill has never been correct. 

At this point, I'm strongly considering switching carriers.

I have nothing against folks who's first language isn't English, but for the sake of clear communication, I need to speak to someone who understands me, and can speak to me with proper English so I can understand them.

3 Replies
vzw_customer_support
Customer Service Rep

We understand the importance of being properly informed about your monthly billing statement. We sent a Private Message to assist you.  ~Geo

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hellocommunityservice
Enthusiast - Level 1

Verizon’s internet CS supervisors are of no value and unhelpful. Very rude. 
Where can we go to file a formal complaint for the way they treat customers? 
They need to be fired. 

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vzw_customer_support
Customer Service Rep
@hellocommunityservice  wrote: Verizon’s internet CS supervisors are of no value and unhelpful. Very rude.  Where can we go to file a formal complaint for the way they treat customers?  They need to be fired. 

It's distressing to hear you didn't get a resolution nor have the experince we'd want you to when working with someone from leadership. I've sent a Private Message so we could gather some more details on what happened, and see how we can help. 

-John

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