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Where to file a formal complaint?

I have been a customer for decades and never had such issues as I have the past 6 months when we upgraded our family lines to the iPhone 15.
Our bill has never been correct and every month when I chat in, I get someone who's first language isn't English, which makes our communication very difficult. Either they don't understand me, or I don't understand them. Either way, the language barrier is a big issue.

It's been 6 months and I still can't figure out why my bill has never been correct.

At this point, I'm strongly considering switching carriers.

I have nothing against folks who's first language isn't English, but for the sake of clear communication, I need to speak to someone who understands me, and can speak to me with proper English so I can understand them.

Comments

Verizon_Support

We understand the importance of being properly informed about your monthly billing statement. We sent a Private Message to assist you. ~Geo

hellocommunityservice

Verizon’s internet CS supervisors are of no value and unhelpful. Very rude.
Where can we go to file a formal complaint for the way they treat customers?
They need to be fired.

Verizon_Support

@hellocommunityservice
wrote: Verizon’s internet CS supervisors are of no value and unhelpful. Very rude. Where can we go to file a formal complaint for the way they treat customers? They need to be fired.

It's distressing to hear you didn't get a resolution nor have the experince we'd want you to when working with someone from leadership. I've sent a Private Message so we could gather some more details on what happened, and see how we can help.

-John

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