Hope it works this time. Both mine and my Girlfriends phones updated a couple days ago and now they are not working correctly.
You can be in a app doing something and then it just changes into a recently used app. When typing the keyboard will just disappear. The phone just powers down for no reason. They both where working fine till this update. I hope a update for this update comes out soon. Or is there a way to go back to old update.
Thanks Tim
TnT4fun, we understand how concerning it is if your device isn't functioning as expected. There is not a way to revert back to a prior software version. You shared that this is with both of your devices? Did this start immediately following the software update? How long has it been since that was completed? Is this a constant issue or intermittent?
-Andi
It started immediately after the update. It is a constant problem as to the phone is almost unusable. After chat and the phone support they decided to send us 2 new phones. I asked phone support about the update causing same problem with replacement phones. He told me to just shut off auto updates. We went to the Huberheights store last night to get replacement phones set up. We where then told our phones where no longer able to work with the newest Verizon system and we needed to purchase new phones. After the salesman wasted time trying to sell us new phones he then didnโt have time to transfer /setup our replacement phones. So tonight I will attempt to get our new phones working and go from there. Not happy at all with how this whole problem has went down. The bad thing is we are still paying on our current phones.
I haven't heard anything good about Kyocera phones. Maybe your phone is no longer supported by Verizon?
I have had very good luck with Kyocera for many years. And besides the Kyocera phone are still available from Verizon.
@TnT4fun wrote: It started immediately after the update. It is a constant problem as to the phone is almost unusable. After chat and the phone support they decided to send us 2 new phones. I asked phone support about the update causing same problem with replacement phones. He told me to just shut off auto updates. We went to the Huberheights store last night to get replacement phones set up. We where then told our phones where no longer able to work with the newest Verizon system and we needed to purchase new phones. After the salesman wasted time trying to sell us new phones he then didnโt have time to transfer /setup our replacement phones. So tonight I will attempt to get our new phones working and go from there. Not happy at all with how this whole problem has went down. The bad thing is we are still paying on our current phones.
That is indeed strange to have happened immediately after a software update, TnT4fun. I also wanted to take a moment and apologize for your experience at the store, as if your phones were no longer compatible, we wouldn't have sent you the same phones as replacements. If you still need help getting those devices set up and activated, please let us know and we can help out.
-Joseph
READ ALL THE THREADS!!!
This is a widespread problem caused by the update. The only things you and Kyocera suggest are factory reset or replace the phone. The update is the problem, not our phones. Between the two of you, you have jacked up the functionality of an entire model of phone. You need a patch and you needed it over a week ago now. Y'all are running out of time before I switch brands AND service providers.
I am happy to provide you with the exception report that my phone generated immediately after the update. And any new ones I have since the factory reset.
I came to pitch in my complaints about the situation.
Having the SAME problem. Every single app crashes to the home screen. I have however noticed that if you can manage to get a call in or someone calls you it may crash to the home screen but the call will stay connected. So we basically have a glorified nokia at this point.
Troubleshooting steps taken so far:
-Rebooted device, no change
-Full shut down and reboot, no change
-cleared cache on all apps, no change
-FACTORY reset on phone, no change
-Attempted to call Verizon customer support - 1st answer on Friday was to replace my phone (which isn't going to solve anything if the OS12 is bricking the phones). 2nd answer after calling again today, was that it's not Verizon's problem that we need to contact the manufacturer. 3rd answer after speaking to a different tech and they tried contacting Kyocera support, was to replace the phone with a "newer" model.... so they want to send me a Duraforce Pro 2 (which is a significantly older model).
How about THIS as a solution, refund ALL those affected by this issue all "smart" phone charges until this is resolved as the phones are basically a dumb phone and barely make a call. Everyone that comes to this thread I hope sees this and we ALL start asking for at least the smart phone portion of the bill to be dropped monthly until this is fixed.
Hello Joseph,
Well my results are not good. I activated 1 replacement phone last Wednesday but did not restart phone to allow phone to update. After your reply and not being able to figure out how to block the update Friday I restarted that phone allowing the update to happen. By Saturday evening I was once again seeing occasional problems with both keyboard and some of the applications. By Sunday evening the problems just continue to get worse. I updated the second phone Saturday and allowed the update immediately and seeing how it goes. But I am sure that within a day it will also show problems. Hopefully Verizon will confirm and fix this quickly.
Well Verizon what's the next step. Replaced both phones and they are both doing the same things as old phones. Mine worked fine for the couple days till I restarted it and the update occured. It has taken several minutes to type this since I have lost the keyboard 6 times now.
Hello, TnT4fun, thanks for getting back to us. I'm sorry to hear you're still experiencing issues with your phone after getting replacements. You mentioned you're running into issues with your keyboard. To make sure we're on the same page, are you using the stock keyboard for your phone as opposed to a keyboard app form the Play Store? Also, can you please restart your phone in Safe Mode: https://www.verizon.com/support/knowledge-base-239929/ and let us know if you are still experiencing the same issues?
-Lauren
Yes we are using the keyboard that came on the phone. We started both phone in safe mode but still having some trouble with apps staying open while using. Or with getting them to open. Example took 5 tries to get camera app to open. Verizon app closed twice so far trying to type this reply. On Tonia's phone the auto rotate is still glitching.
Well the above reply was typed on my phone while in safe mode till the Verizon app closed logging out of the app. I am now on my laptop attempting to reply. It took 3 tries to get verified since message would not stay on my screen long to authorize access. Now we are going to attempt to call support and see if we can accomplish anything there. By seeing all talk in the forums it seems to be getting to be a common issue.
Well calling support was a waste of time. Almost 2 hours. First lady was very friendly but realized she could not further help me. She got me on the phone with her supervisor. He tells me that all he can do is send use warranty replacement phones. But we just did this last week and once you restart the phone the update takes effect. Then the problem all happen again. Asked to speak to his supervisor but she is off till Sunday. He will email her to call back Sunday between 11 and 12. Then asked if anyone else to talk to he offered tier 2 but they are closed till 7 am and all we can do is call in tomorrow and have the support tech transfer me to tier 2. So I guess I get to play the waiting game again tomorrow.
For those having problems with this still. Verizon is absolutely useless.
I got this from Kyocera and they are now aware of the issue. Call them to get a ticket open and await for them to call you back to get a replacement phone (on previous patch version), they said they are not going to push the patch anymore until this issue is dealt with.
โ
And everyone else email Kyocera directly, a Verizon rep sent me this link through messenger
https://kyoceramobile.com/support/phone
I submitted a complaint with all of the troubleshooting steps I have already taken and they are now sending me a new phone with the previous software version on it. Kyocera and Verizon have chosen to pause the update until they have the bugs worked out. If you have any exception reports on your phone that have been generated since the update, be sure to attach them to the email. These will help them see where they screwed up the code. They claim it is only a small number of phones but I think only a small number of people have complained.
We contacted Kyocera and will be receiving replacement phones. No thanks to Verizon. As soon as these phones are paid off we will no longer be Verizon customers.
Hello, TnT4fun. Help is still here. Just to confirm, did you receive the call back? Let us know.
-Natasha
No we never received either call back. But thanks to posts on this topic I contacted Kyocera directly through email. They informed me that Verizon and Kyocera where aware of a problem with the update and had shut it off for the time being. But the update couldn't be removed so they would send us 2 replacement phones. I received them yesterday and all is working well so far no thanks to Verizon tech support.
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