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Kyocera Dura XVs

I am on my 4th, and final, Kyocera DuraXV Extreme. I had a Convoy, which i LOVED, but i was forced out into the Dura because of the 3g shutdown. As protest i refused to upgrade my contract and kept my unlimited plan, i also paid cash for my 1st Dura. Everything was fine. Then in the middle of the night there was an update and the phone stopped getting reception. I was told i broke the phone and needed to buy another. Months later the same thing happened - update, no reception, new phone. Wash/rinse, here i am yet again - there was an update last month, my phone is useless, and i am refusing to buy another. Ive factory reset it, new SIM cards, contacted Kyocera (who says Verizon did the update,) even bought new bluetooths - no changes. So before i start taking nuclear options, does anyone have any insight as to how to correct this issue?

Comments

Verizon_Support

I'm so sorry to hear you are having issues with your device. I the device damaged? Any other devices having service issues? Can you use data on the device?-Joe

Verizon_Support

Type3particle, we are here and ready to assist should you still need help. If you prefer, there are other support channels we have based on what best fits your needs. We look forward to assisting you. https://www.verizon.com/support/contact-us/#mobile

-Natasha

Type3particle

No, none of the three are "damaged." You do an update, the phone no longer works. 4 times in a row now.

Type3particle

Verizon has woefully been unable, or more likely, UNWILLING to assist me. Im sick of spending 20-30 minutes "verifying" who i am on a crackling phone trying to fix something that was purposely done to the phone. I learned my lesson - this is well documented this time around - this post is to see if anyone in the community, NOT THE COMPANY, understands the reasoning as to why this is happening. If not, then i have other avenues i will be forced to pursue. I am now over a $1000 into a set of phones that i need for my job that no longer function due to mechanisms deployed by Verizon.

Verizon_Support

Ensuring you have access to a working phone is a must. Help is here. I do see we sent you a few Private Messages, and we are eager to help. I have sent you another Private Message.

-Natasha

Verizon_Support

I'm sorry we missed you. Please send us a private message or contact us here: https://www.verizon.com/support/contact-us/ -Joe

unknown

I had a 3g kyocera that worked great for over 9 years. Then bought Kyocera DuraXV Extreme E4810 June 2020. It worked ok - til August 2023 when local verizon told me the constant static and people saying they couldn't understand anything I am saying and reason was 'they're upgrading the cell towers.' I called the same person that told me that at same store, THEN he said 'you need to call tech support.' I tried the # he gave me several times - never able to get any 'tech support' just customer service. Finally few days ago, went to different Verizon store - the woman said she would "swap out my SIM card' which should fix it. har, har, That seemed to work . . . for couple of days. Now I'm back to leaning almost on sliding glass door to get more than 1-2 range bars. THEN, I found this list online by Verizon 'No longer supported Kyocera devices:

'https://www.verizon.com/support/no-longer-supported-kyocera-devices/

The devices no longer supported include the following: Brigadier™ by Kyocera. Hydro ELITE by KYOCERA. Kyocera DuraXV. Kyocera DuraXV+. Kyocera K323. Kyocera KPC650. Kyocera KPC680. Kyocera KX1v. Kyocera KX2. Kyocera KX414. Kyocera KX444. Kyocera K404. and Kyocera SE47. (note: the list doesn't tell me if my DuraXV Extreme E4810 is included or not)

Was Verizon AWARE that Kyocera withdrew from consumer smartphone business? (see article above) If so, WHY are they still selling Kyocera phones???????

SynthpopAddict

Wow. These phones must be old inventory which couldn't be returned, but I do agree Verizon should not be selling them still if they are not supported on the network any longer.

Type3particle

Yeah, i knew Kyocera dropped out of the smart phone business (including the Dura) i just dont understand how a phone that was working perfectly fine suddenly stops working after an update... unless it is Verizon purposely trying to force a new phone purchase like they did with my Convoy.

If that is the case, part of me feels like Verizon should refund the past 3 phones and replace this one... however their basic phone line up just plain blows right now and i am NEVER going back to a glass face phone again.

I dont know what to do now...

Verizon_Support

We are sorry to read that you've been having issues with your device, as we know how important it is to stay connected. In this case, the Kyocera DuraXB Extreme+ is still supported, as it is not on the list you shared. To better assist you, could you provide us with your ZIP code? Are any other services affected?

~Freddy

Type3particle

19947

But i drive a truck and lose reception in all of Delaware, Maryland, West Virginia, and Southern Pennsylvania. I get perfect reception in Western Maryland and Northern Virginia. Basically, since the update, my phone will no longer link to towers along the Chesapeake Bay, DC and Baltimore. Which makes sense to the previous poster said - its like towers are systematically dropping my phone like you did with my 3g Convoy.

Verizon_Support

Type3particle, we know how important it is to keep you connected especially seeing that you are on the road a lot. Help is here. It can be difficult to properly troubleshoot the issue in question as we do need you in that area to test the device. Would it be an option to have you contact us when you are in the area in question?

-Natasha

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