I am on my 4th, and final, Kyocera DuraXV Extreme. I had a Convoy, which i LOVED, but i was forced out into the Dura because of the 3g shutdown. As protest i refused to upgrade my contract and kept my unlimited plan, i also paid cash for my 1st Dura. Everything was fine. Then in the middle of the night there was an update and the phone stopped getting reception. I was told i broke the phone and needed to buy another. Months later the same thing happened - update, no reception, new phone. Wash/rinse, here i am yet again - there was an update last month, my phone is useless, and i am refusing to buy another. Ive factory reset it, new SIM cards, contacted Kyocera (who says Verizon did the update,) even bought new bluetooths - no changes. So before i start taking nuclear options, does anyone have any insight as to how to correct this issue?
I'm so sorry to hear you are having issues with your device. I the device damaged? Any other devices having service issues? Can you use data on the device?-Joe
No, none of the three are "damaged." You do an update, the phone no longer works. 4 times in a row now.
Type3particle, we are here and ready to assist should you still need help. If you prefer, there are other support channels we have based on what best fits your needs. We look forward to assisting you. https://www.verizon.com/
-Natasha
Verizon has woefully been unable, or more likely, UNWILLING to assist me. Im sick of spending 20-30 minutes "verifying" who i am on a crackling phone trying to fix something that was purposely done to the phone. I learned my lesson - this is well documented this time around - this post is to see if anyone in the community, NOT THE COMPANY, understands the reasoning as to why this is happening. If not, then i have other avenues i will be forced to pursue. I am now over a $1000 into a set of phones that i need for my job that no longer function due to mechanisms deployed by Verizon.
Ensuring you have access to a working phone is a must. Help is here. I do see we sent you a few Private Messages, and we are eager to help. I have sent you another Private Message.
-Natasha
I'm sorry we missed you. Please send us a private message or contact us here: https://www.verizon.com/support/contact-us/ -Joe
I had a 3g kyocera that worked great for over 9 years. Then bought Kyocera DuraXV Extreme E4810 June 2020. It worked ok - til August 2023 when local verizon told me the constant static and people saying they couldn't understand anything I am saying and reason was 'they're upgrading the cell towers.' I called the same person that told me that at same store, THEN he said 'you need to call tech support.' I tried the # he gave me several times - never able to get any 'tech support' just customer service. Finally few days ago, went to different Verizon store - the woman said she would "swap out my SIM card' which should fix it. har, har, That seemed to work . . . for couple of days. Now I'm back to leaning almost on sliding glass door to get more than 1-2 range bars. THEN, I found this list online by Verizon 'No longer supported Kyocera devices:
'https://www.verizon.com/support/no-longer-supported-kyocera-devices/
The devices no longer supported include the following: Brigadierโข by Kyocera. Hydro ELITE by KYOCERA. Kyocera DuraXV. Kyocera DuraXV+. Kyocera K323. Kyocera KPC650. Kyocera KPC680. Kyocera KX1v. Kyocera KX2. Kyocera KX414. Kyocera KX444. Kyocera K404. and Kyocera SE47. (note: the list doesn't tell me if my DuraXV Extreme E4810 is included or not)
Was Verizon AWARE that Kyocera withdrew from consumer smartphone business? (see article above) If so, WHY are they still selling Kyocera phones???????
Wow. These phones must be old inventory which couldn't be returned, but I do agree Verizon should not be selling them still if they are not supported on the network any longer.
Yeah, i knew Kyocera dropped out of the smart phone business (including the Dura) i just dont understand how a phone that was working perfectly fine suddenly stops working after an update... unless it is Verizon purposely trying to force a new phone purchase like they did with my Convoy.
If that is the case, part of me feels like Verizon should refund the past 3 phones and replace this one... however their basic phone line up just plain blows right now and i am NEVER going back to a glass face phone again.
I dont know what to do now...
We are sorry to read that you've been having issues with your device, as we know how important it is to stay connected. In this case, the Kyocera DuraXB Extreme+ is still supported, as it is not on the list you shared. To better assist you, could you provide us with your ZIP code? Are any other services affected?
~Freddy
19947
But i drive a truck and lose reception in all of Delaware, Maryland, West Virginia, and Southern Pennsylvania. I get perfect reception in Western Maryland and Northern Virginia. Basically, since the update, my phone will no longer link to towers along the Chesapeake Bay, DC and Baltimore. Which makes sense to the previous poster said - its like towers are systematically dropping my phone like you did with my 3g Convoy.
Type3particle, we know how important it is to keep you connected especially seeing that you are on the road a lot. Help is here. It can be difficult to properly troubleshoot the issue in question as we do need you in that area to test the device. Would it be an option to have you contact us when you are in the area in question?
-Natasha
Im available for calls between10pm and 6am EST, Mon-Sat when would be good for you?
You customer service guys are missing the point here, ive already called about these issues over... and over... AND OVER again with no appreciable result. I hate the internet, i would not be here by choice. You want me to buy yet another phone, which i am not going to do. Please stop hijacking my thread with pretend concern, i am here with the hope that someone who actually understands phone technology has already discovered a solution to this issue. But as time goes on my suspicions seem more correct; that there is nothing wrong with any of my phones, that this is a purposeful act by Verizon to force me into a more profitable contract via engineered obsolescence.
As someone who continues to listen to music on CDs, still keeps a decent sized collection of DVDs, and did not get a cell phone of any type at all until 2020, I get where you're coming from. But technology isn't ever going to stop getting upgraded. While I don't understand wireless technology enough to be able to tell you why some towers work with your phones and others don't, I suspect it is because new radio bands or newer cells were added to many towers to improve capacity, and the Kyocera phones are no longer compatible with the new technology. In my personal experience with calling CS, I have a very strong impression that the call center is overseas. This is a common practice with many companies because US call centers simply can't compete with cheaper ones elsewhere.
Yeah, i agree.
Theyre selling phones they no longer support, and when they cycle out the bandwidths they make the customer think they did something wrong, and con them into buying another obsolete phone.
I just wish there was another decent phone with buttons on the sales list. Im not anti-upgrade, its just that as of today this is literally the last useful phone being made so im trapped. The other flips and analogs are way to cheap to spend money on.
Guess its time for me to just give up on trying to work with Verizon, clearly my single, petty issue, stands apart from their Smartphone business model anyway....
I and a whole group of users with the Durasport phons are experiencing as wide range of issues after the March 6 update to our phones. There. Are several threads about it and we are. All getting the same generic responses from Verizon. Is also tried contacting Kyocera. The only two options they give are new phone or factory reset. I tried a factory reset and it only fixed one issue, the rest remain.
I agree with your conclusion that they are trying to force us into newer phones. Jokes on them though, if they can't fix it in a reasonable amount of time I'm taking my son's old unlocked phone and going to someone like Mint or Cricket . I'm done with Verizon. Between my plan and my husband's business plan, they will lose 4 cell lines and a tablet line. We are just done.
Good luck!
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