There was a Verizon update last week that forced my phone to update. Once the update was complete the following happened:
My apps no longer run properly and shut down within 30-60 seconds after opening.
The music no longer plays including YouTube without shutting down right after opening
The entire platform of the phone changed and is no longer user friendly.
The background is all gray.
The fonts have all changed.
I can still use data to a small degree with the Internet but is much much slower.
My calls are dropped.
I no longer have service in the building in the middle of town where I work.
The texts do not arrive for 1-2 days after being sent/received.
Movies/videos can no longer connect and play properly.
If this is a ploy to force me into purchasing another phone, I am switching to another company who can use my current phone and number at a much reduced monthly price. AND Verizon is now upcharging an extra $4.00 per line (12.00 a month) for less than acceptable service.
I prefer to go back to the service I had before the update when everything worked. What was the point of the update?
I haven't heard anything good about Kyocera phones...seems like any posts in the forums about them are about the phones breaking somehow. It is possible that the phone is no longer supported by Verizon because they have been doing some upgrade work on their network in recent months. I've seen at least one other thread from a Kyocera user who reported their phone completely quit working after network upgrades.
Hello, being on top of your service is crucial, especially if you are managing your equipment. Verizon is here to help.
If you encounter any tech issues in the future, do not hesitate to use our Troubleshooting Assistant for further support. https://www.verizonwireless.
~Gilbert
Welcome to the club! I recommend you email Kyocera and let them know about your issue. Here is the link a Verizon rep gave me. https://kyoceramobile.com/support/phone
If you have any exception reports on your phone that have been recorded since your update I suggest you attach them to your email and also send them to Verizon. These guys need to figure out where they screwed up.
BobsWife, we know how important it is for your device to be working as expected and we are sorry to read about your continued issues following the software updated. We will be reaching out you you in a Private Message to further assist as we may need to access your account specific details.
-Andi
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