Call forwarding keeps getting turned off without my input. Since I have a business, I turn on forwarding with *71 so that it forwards to an answering service instead of voicemail. This keeps turning off randomly and going to voicemail. I have spoken with Verizon customer service three times about this, and nobody can figure out why this is happening. I spend a lot on the answering service, and the service is crucial to my business, so having it turn off is unacceptable. How can this be fixed?
mark886, we're sorry to hear about the recent issues you've been experiencing with Call Forwarding randomly being disabled. We'd be happy to help take a closer look, and find out what's going on right away, as we know it's vital for your business. Please tell us, when did this first start? To clarify, are you dialing *71 or *72? The reason I ask is that to turn on call forwarding from your mobile phone, you'll dial *72+ the 10 digital number. See "How do I forward calls?" under "Managing Call Forwarding" here: https://www.verizon.com/support/call-forwarding-faqs/
~Izzy
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