I posted about this in another user's post. I have the same problem and it's so frustrating.
https://community.verizon.com/t5/Other-Services-perks/NFL-issue/m-p/1731110/highlight/true#M778
Same here. I subscribed for the Netflix / NFL+ bundle, see screenshot. Well, the NFL+ app and website do not recognize the subscription. I even tried creating a new account with another email, still doesn't work.
So I decided to go on Chat since the phone queue was long. Even though my account screen shows I have the Netflix / NFL+ Premium bundle, see attachment, 2 different Verizon CS reps told me I am NOT subscribed to NFL+ Premium, only NFL+. So is NFL+ basically the same as NFL app, which is free for everyone? Also, they say RedZone is NOT included, well not according to screenshot. Then they said it's on NFL's end, to take it up with them. Why would I do that if the Verizon reps even say I don't have the Premium subscription with includes RedZone. I got nowhere, as usual. So I took my chances with NFL support, which is worse and non-existent.
NFL support phone # is a recording directing me to their support website where I can supposedly ask a question that will be answered . Well, there is no such section, it's only FAQ's or Chat bot that directs you to the signup page, nothing to resolve subscription issues.
If Verizon reps can't read or are too lazy to see what I see on my account page. Or, Verizon screwed up, offered a bundle which NFL didn't agree to, and they are just dragging their feet to collect as much of subscriber $$ as they can before they correct it.
