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Ready?Go!Package

I was charged $49.99 for the Ready?Go!Package when I purchased a Google Pixel at a Franchise store. I was never told about that this is a franchise fee. I was just told there were taxes and fees. They said "The government is going to get their share". I think this is shady used car salesmen tactics.

Comments

Verizon_Support

Hello, debbiekhurley. Help is here as we can provide clarification. There are indirect, premium retail stores that offer a set up fee when setting up your device. Indirect stores are not direct stores as we do not charge a fee to set up your device. If you received this fee, please visit the store for further assistance as we are unable to provide a credit for this.

-Natasha

Vican20

The indirect stores make up their own mandatory fees they charged me 70$ corporate is crediting it to my account…. I’m not paying some franchisee for some made up bologna to make them float

jc200

Who do you call to get credited this ready go package fee? I spoke to verizon customer service and they were not able to credit this to my account.

Verizon_Support

It's important you are being billed correctly, jc200. Please tell us more about what's happened. Did you purchase a device in an indirect store location? Have you spoken to the store about the fee?

-Danielle

Daled7257

I was charged a fee of 39.99 for a fee to do what put a case on my phone and put liquid glass on my phone this is crazy. Didn’t know they were charging me.until they email me my receipt two days later. Maybe time to start shopping elsewhere.

AlanFitt

Same thing happened to me. Got charged for a Ready?Go! package to transfer data from a dead phone (didn't work obviously).Store masquerades as a Verizon store. Didn't see Wireless Zone until I looked at the bill.

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