Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I purchased a prepaid cellphone after my old one broke, but I can't figure out how to add funds to it. All the links to anything prepaid on verizonwireless.com redirect me to my billing account, which has my old plan listed, and I can't do anything with that. I have my old SIM card, so at least my phone number's tied to the device, but I've tried activating the new phone online, but the EIM number and the SIM card number don't match (at least that's what the site says). I've triple-checked them, so I know I've input the numbers correctly. I've called Verizon, and waited two hours, only to get transferred three times and have multiple people tell me they couldn't handle what I was asking.
It cannot be this difficult to add funds to a prepaid phone. It just can't. This is absolutely absurd.
It is imperative for you to get the assistance you need with the funds being added to your prepaid account. We are so sorry for the confusion. You can contact prepay for a different phone (other than the prepay phone you purchased) by dialing 888.294.6804.
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