Digital Secure not loading
N_i_k
Enthusiast - Level 2

I recently bought S23 Ultra. There's a notification from Digital Secure saying "Action required: Upgraded protection is here! Sign in to resume antivirus & web protection". When I click it, it's not redirecting to Digital secure app and when I try to open the app, it just keeps on loading and the app is not opening at all.

6 Replies
vzw_customer_support
Customer Service Rep

Thanks so much for getting back to us. Have you been able to try the app both on WiFi and the cellular network? Is your phone software up to date: https://www.verizon.com/support/knowledge-base-304000/?

-Lauren

N_i_k
Enthusiast - Level 2

Hi, yes I have tired using both WiFi and cellular network. And the phone software is also up to date. I'm still not able to open the Digital Secure app.

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vzw_customer_support
Customer Service Rep

Thank you for the additional information. Have you tried clearing the app cache? Here are the instrucitons: https://www.verizon.com/support/knowledge-base-303984/  ~Peter

vzw_customer_support
Customer Service Rep

Congrats on the new S23 Ultra N_i_k. It's always fun to get a new device, but not so much when getting an error like this. We are here to help. When specifically did this notification first start appearing? When was the last time you were able to access the Digital Secure application? What happens when you check the Play Store for app updates?

-Joseph

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N_i_k
Enthusiast - Level 2

Hi Joseph, thank you for responding. That notification started appearing from the moment I received the new S23 Ultra. I couldn't access Digital Secure app at least once and when I check play store for updates, I couldn't find any new update. Thank you.

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vzw_customer_support
Customer Service Rep

Hello! Thank you for the insights. We understand how crucial is to have access to the app and would like to help. To better assist you, I'll be sending you a Private Note, please reply to it, so we can get started.

~Maria

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