Software update installs games
nowayhoseay
Enthusiast - Level 1

I am SO SICK of getting the runaround from Verizon about this issue - I have called, I have texted, and every time they say it's fixed but it isn't!

EVERY SINGLE SOFTWARE UPDATE FROM VERIZON INSTALLS **UNWANTED** & **UNAUTHORIZED** GAME APPS!

Why, Verizon?! Why can't you fix this? Why do I see SO MANY complaints about this that are all unresolved? Do NOT tell us to just delete them after the software update - that is NOT the solution. YOU fix the software updates so that YOU stop letting apps get installed.

Maybe it's time to switch carriers. Verizon clearly doesn't care about fixing it, and no two agents have the same solution. It's obvious you're not listening to all of these complaints and security concerns.

11 Replies
Katsandcardsfan
Enthusiast - Level 1

I agree. Asks to install a security update then they throw 4 games in there. Unacceptable. 

jason2042
Enthusiast - Level 1

Agree 110%!  The 10/21/2023 security update (S918USQS1AWIF) installed 3-4 unwanted and unauthorized games to my Samsung S23U device.  Why these bloatware games are included in purported 'important security updates for your device' as the update notification states is beyond me. 

Makes you wonder how 'important' this security update was if you felt it necessary to cram 4 random/stupid games onto my device without my permission or awareness.   This is one of the last straws on our intent to change providers as this type of behavior is completely unacceptable and downright shady

vzw_customer_support
Customer Service Rep

Hello! We are here to help with Software concerns. To better assist you, I'll be sending a Private Note, please reply to it, so we can get started.

~Maria

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Piett
Enthusiast - Level 1

Bumping this thread in an effort to keep it current. Been getting idiotic game installs with 'security updates for awhile. Immediately uninstall them, only to have them reappear next update. Yesterday's 'security' update was no exception. 3 games which are obviously bloatware and pinterest (also bloatware). Now I can see if somethings installed that's relevant to security, but these are the exact opposite. 

Fritzone99
Enthusiast - Level 1

Why are you hiding the solution when so many customers are upset by this illegal intrusion?

JQT
Newbie
This Verizon response makes no sense.  We all have the same question / concern.  It is supposed to be a SECURITY UPDATE and we do not have an "opt out" option.  "Games" are what I would expect an embedded virus or spyware to come in.
Additionally, my phone mobile data has stopped working since the last update.
 
My niece has TMobile and her security updates do not include games.  Is that a solution?
 
Re: Software update installs games
Customer Service Rep
‎10-25-2023 10:29 AM

Hello! We are here to help with Software concerns. To better assist you, I'll be sending a Private Note, please reply to it, so we can get started.

~Maria

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vzw_customer_support
Customer Service Rep

Hello, JQT. Help is still here. My apologies to learn that you data isn't working. Please tell me more. With Wi-Fi off, which signal indicator do you see on the phone, meaning, do you see LTE, 5G, or No Service? 

-Natasha

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pawsaid
Enthusiast - Level 1

Getting tired of this.  Expect to take this up with contact at Office of the Chairman at Verizon.  Someone at Verizon should lose their job for stuffing this garbage on phones under the guise of a security update.  Just about ready to switch  carriers.  Believe this is the 2nd security update in one month.

zyxavan
Enthusiast - Level 1

This really upsets me.  Had to uninstall 4 games after the update.  Just stop this.

servanttony
Enthusiast - Level 1

I am appaled at this. Also that talking to Verizon customer service they outright denied that they did it.  

I have paid a PREMIUM price to be a verizon customer because I have not had the same problem with verizon as my freinds have had with their carriers. If this continues it will make me switch carriers and save alot of money at the same time.

related side note: It did not help that I had to spend 15 minutes before their AI chatbot would let me chat with a human. Again unacceptable.

Cjk860
Newbie

uninstalled 4 more games from the latest update.  Frustrating. 

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