I am SO SICK of getting the runaround from Verizon about this issue - I have called, I have texted, and every time they say it's fixed but it isn't!
EVERY SINGLE SOFTWARE UPDATE FROM VERIZON INSTALLS **UNWANTED** & **UNAUTHORIZED** GAME APPS!
Why, Verizon?! Why can't you fix this? Why do I see SO MANY complaints about this that are all unresolved? Do NOT tell us to just delete them after the software update - that is NOT the solution. YOU fix the software updates so that YOU stop letting apps get installed.
Maybe it's time to switch carriers. Verizon clearly doesn't care about fixing it, and no two agents have the same solution. It's obvious you're not listening to all of these complaints and security concerns.
I agree. Asks to install a security update then they throw 4 games in there. Unacceptable.
Agree 110%! The 10/21/2023 security update (S918USQS1AWIF) installed 3-4 unwanted and unauthorized games to my Samsung S23U device. Why these bloatware games are included in purported 'important security updates for your device' as the update notification states is beyond me.
Makes you wonder how 'important' this security update was if you felt it necessary to cram 4 random/stupid games onto my device without my permission or awareness. This is one of the last straws on our intent to change providers as this type of behavior is completely unacceptable and downright shady
Hello! We are here to help with Software concerns. To better assist you, I'll be sending a Private Note, please reply to it, so we can get started.
~Maria
Bumping this thread in an effort to keep it current. Been getting idiotic game installs with 'security updates for awhile. Immediately uninstall them, only to have them reappear next update. Yesterday's 'security' update was no exception. 3 games which are obviously bloatware and pinterest (also bloatware). Now I can see if somethings installed that's relevant to security, but these are the exact opposite.
Why are you hiding the solution when so many customers are upset by this illegal intrusion?
Illegal????
Please don't make such serious claims. When you are obviously completely on the wrong end of knowing what you're talking about.
It's "illegal" when someone does something without consent from the victim.
Major or minor infraction does not matter in law.
Hello! We are here to help with Software concerns. To better assist you, I'll be sending a Private Note, please reply to it, so we can get started.
~Maria
Hello, JQT. Help is still here. My apologies to learn that you data isn't working. Please tell me more. With Wi-Fi off, which signal indicator do you see on the phone, meaning, do you see LTE, 5G, or No Service?
-Natasha
Why does it have to be a private conversation. When this is a problem for all of us. Please post how we can turn this off. Remember we pay you for a service. Not for you installing stupid games on our phones
Exactly
A minor or major infraction without consent from the victim is a crime by law in the United States
It's been a year and the issue persist of unapproved games being downloaded with every security update which are frequent(also intrusive with the notifications that can't be cleared)
I have the same issue without my consent to games being nstalled every month with the security update.
Kinda contadictory to a "security update"
It's bloatware, pure and simple. If I wanted Western Sniper, I WOULD HAVE INSTALLED IT! So now to pad installs of failed games, it is forced on all users.
Getting tired of this. Expect to take this up with contact at Office of the Chairman at Verizon. Someone at Verizon should lose their job for stuffing this garbage on phones under the guise of a security update. Just about ready to switch carriers. Believe this is the 2nd security update in one month.
This really upsets me. Had to uninstall 4 games after the update. Just stop this.
I am appaled at this. Also that talking to Verizon customer service they outright denied that they did it.
I have paid a PREMIUM price to be a verizon customer because I have not had the same problem with verizon as my freinds have had with their carriers. If this continues it will make me switch carriers and save alot of money at the same time.
related side note: It did not help that I had to spend 15 minutes before their AI chatbot would let me chat with a human. Again unacceptable.
uninstalled 4 more games from the latest update. Frustrating.
We know the importance of managing your equipment, especially if you are encountering software issues. Verizon is here to help.
When did the problem start? What recent changes have you made? Who else is experiencing this issue? Aside from the games, any other issues?
~Gilbert
Everyone is experiencing this issue and have been for quite some time. It happens with every so-called security update. There are no other changes other than forced security updates.
Start a new topic or ask questions in the open forum.
