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how to login to account when phone is broken
gadkins
Newbie
‎11-30-2023 11:08 AM

I need to log into my account but phone is broken and I cannot get text with verification code. Can't they send code to email? 

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vzw_customer_support
Customer Service Rep
‎12-02-2023 11:15 AM

Hi Gadkins, I'm so sorry to hear your phone is broken. The email option is only available if you have verified the email address in the past. We recommend visiting a corporate location vzw.com/stores for assistance. 

-Melissa

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