Child Item

Site Totals

61367 Questions Answered 267 Categories

11/01/18 update S7 Edge

I just got this update it started overnite by itself. By the time I woke up this morning it had already downloaded to the phone. I make my last payment on this phone today so I hope that there are no problems with this update. The last time I paid off my S5 it got an update to marshmallow

and the phone could not handle the update. Has anyone else receive this update and is your phone running the way it is supposed to or are you having any problems with it?

Comments

Ann154

October 2018 security updates. Samsung Galaxy S7 edge Software Update | Verizon Wireless

Verizon_Support

I am a consumer too, and I sincerely understand your concerns regarding software updates, kathy65793. Phone manufacturers create software updates to improve your wireless experience and I am confident that your phone will work as good or better than it did before the update. As always, we are happy to address any post software update issues that you may experience, just post here and we'll be happy to help.

Antonio_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

jrh4054

You obviously haven't read the hundreds of posts describing the horror stories S7, S8, and S9 users have described after major OS updates. Kathy65793 is rightfully concerned about what this update could do to the phone.

airlife99

In regards to the recent update: Nov 1st G930VVRU8CRJ3

My phone's battery life has immediately dropped to less than 8 hours idling.

Previously I was getting 2-3 days.

What steps can I take to rectify this battery drain the update brought along with it?

-A

bearone21

check alll notifications + everything else that could've changed how you had set., some may have been turned on that were off & are updating continually.

fwiw:

i've had updates change my ringtone, easy enough to re-set.

Verizon_Support

Hi airlife99,

I know how important it is to make sure your battery life is lasting. The software update is supposed to make your phone better, not drain the battery life. I will be happy to help you. Can you please share more information with me? How do you use your phone besides phone calls and text messages? How often do you use your device? Would you consider yourself a light, moderate, or heavy user? Is there any physical or moisture damage to your device? Please run a device health check on your phone and will you please respond back with the results here? Here is a link that will show you the steps to take. (https://www.verizonwireless.com/support/knowledge-base-206364/)

Jennifer_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

kathy65793

One thing that I noticed was that on my wifi connecting to the the 5g I used to get 300 mps but now it only gets 54. I know that the problem is with the update because I have a S5 that is still connecting at the 300mps. I thought at first it was my router but with the other phone connected at that speed and other checks that I have done I hope there is a patch coming soon for this

kathy65793

Have you tried to clear the cache partition in recover mode. It will not change any of your phone settings just clears out all the old files that the phone has accumulated over the time you have had it.

Also if you go into the battery settings what does in say in battery usage that is using the most battery life? Sometimes there are apps that let themselves run after you close them and they could be using a lot of your power.

Child Item