Anyone know why you can't do the 12 month upgrade with the Note 8?? Any of Galaxy 8 you can but why not the Note 8!
call cs.
We don't treat the Note 8 any differently than the other Notes, Chugbug. After making payments for 12 months, you can always do an early upgrade and trade in the current device when upgrading to a new device via Device Payments
StephannieP_VZW
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The Verison store states the Note 8 has to be paid off, even the web site shows I have a left over balance (9 months). My wife has a 8+ and it shows she is eligible for the upgrade.
Sent from my Verizon, Samsung Galaxy smartphone
Your concerns are completely understandable. We want you to have all the facts about the Annual Upgrade program. When we first luanched the Early Upgrade Promgram, we called it our Edge Program. This was because Samsung Edge devices could be upgraded after a certain amount of the agreement was paid off. Right now the Samsung Galaxy S9, Samsung Galaxy S9+ and Samsung Galaxy Note 8 are not eligible for Annual Upgrade Program. You can always see the facts here: http://spr.ly/6581EzB11.
ElizabethC_VZW
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sh's eligible & you aren't, you could've mentioned this in your original post.
She has a 8+ which they say is eligible but the Note 8 is not. As you see 2 responses from CS and one says yes it is and the other says no it isn't??
I got another email from customer service starting the note 8 is NOT eligible for the early upgrade. There obviously is a lot of confusion within customer service??? Can you please let me know if it truly is or is not.Thanks
Sent from my Verizon, Samsung Galaxy smartphone
have you had the note8 over 1 year?
Yes, almost 15 months. My Verizon account shows I'm not eligible, the Verizon store has told me I'm not eligible and I recieved an email from Verizon which I have copied below... I hope this helps
Your concerns are completely understandable. We want you to have all the facts about the Annual Upgrade program. When we first luanched the Early Upgrade Promgram, we called it our Edge Program. This was because Samsung Edge devices could be upgraded after a certain amount of the agreement was paid off. Right now the Samsung Galaxy S9, Samsung Galaxy S9+ and Samsung Galaxy Note 8 are not eligible for Annual Upgrade Program. You can always see the facts here: http://spr.ly/6581EzB11. ElizabethC_VZW
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Sent from my Verizon, Samsung Galaxy smartphone
SAMSUNG STOPPED DOING EARLY UPGRADES
I am not sure why the rep is giving you incorrect info....I have a note 8 which I was told was edge up eligible, but it is definitely not as I sadly found out 12 months later. Samsung stopped their early upgrade program.
I apologize for any confusion regarding the Samsung Annual Upgrade program, intlpotato. I can help to clarify this confusion. Please review all the details about the Samsung Annual Upgrade program at this link (https://www.verizonwireless.com/support/annual-upgrade-program-for-samsung-devices-faqs/).
AntonioC_VZW
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