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$200 Promotion Missing

I received a text for a $650 Trade In and a $200 promotion and the the monthly credit for $200 is not showing up on my next statement.

Is there a Verizon Agent or Rep can look into this ?

If this is not resolved I will need to return new Samsung S21+ 5G phone

We definitely understand the importance of receiving your promotion, please send us a Private Note, so we are able to assist. *Gert

I already returned the device since I getting close to 30 day return.

Verizon should do a better in honoring their promotions that they offer by text and email to accounts.

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