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$22.91 per Month Samsung S10 Promo Not Working

el_grande02
Newbie
‎11-28-2019 10:06 AM

Why is this promo (see images below) being advertised to me and why am I not allowed to receive it when attempting to checkout?  Please explain ....

NOTE: There is no fine print about any limitations.  This is the price advertised by verizon online.

Image 1 = Smart Phone Shopping Page (The $22.91 / month promo is advertised here)

Image 2 = Order Details Page (Notice how there is an option for the monthly payment plan of $22.91 per month)

Image 3 = Summary Page Prior to checkout (Notice how the promotional price is not shown here at all)

 

Promo 1.jpg
Upgrade Page (To Choose Monthly Plan)Review Cost Page

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vzw_customer_support
Customer Service Rep
‎11-30-2019 10:21 AM

We are sorry to read that the offer is not working for you, el_grande02. This offer is shown for all customers, and is not a targeted offer. It will that price for all customers. This offer does require an upgrade and an Unlimited plan. Are you on an Unlimited plan?

PedroM_VZW

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