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32GB availability

I am, for the first time, quite upset with Verizon Wireless...and I've been a customer in good standing for between 8 and 10 years now. I bought the 32GB S3 and I used nearly every bit of available memory on it. When the S4 was available to order, I went to a DE store and asked if they would be coming out with the 32GB soon. They guy told me that because the S3 32GBs didn't sell well, Verizon would not be selling a 32GB S4. So, I ordered the 16GB S4. When AT&T came out with the 32GB not long after I ordered my S4, I called Verizon and asked if they would have the 32GB available soon? Again, I was told no, that they had no information from the company indicating whether it would or would never carry it. So, I kept my S4.

Imagine my surprise when I logged in today to check my account and I find that the S4 is available in 32GB. So, I asked if they would exchange the 16GB I have for the 32GB I need. I am told no, because I'm not within the 14 days of purchase time. To me, that is just ridiculous! I am not happy with this decision and I wonder if this is a regular problem for other customers.

I believe these companies, considering all the phone options available, should allow us to order the memory and, if applicable, other features/hardware we want on our phones now. I think that's the next step, after allowing us to upgrade when we wish. I see Verizon, though the last of the 3 major companies, is implementing a program to allow us to upgrade when we want. Maybe they can be the first to ensure we also get all the hardware and/or features we need. I use my phone for work, school and personal activities. I need a good amount of on-board memory, not just the SD card.

I am extremely disappointed and hope the cell providers and phone makers start allowing us to order what we need when we need it, not when they negotiate for them to be released.

Regards,

Knitter1

Comments

japetty

You could sell your S4 16gb on Swappa.com and purchase the S4 32gb. I waited and purchased the 32gb S4 and am real happy with it and the fact I waited. What you are talking about is not in black and white and is therefore nothing more than hear say. I know one guy that was within the 14 day period and they exchanged his without question. You and only you made your choices.

Knitter11

Thank you for the Swappa site info! Never heard of it before. I made a choice based on a Verizon rep telling me the 32GB would not be carried, then others after that. When the company provides us the information through its reps, they should stand behind them. By not allowing me to change it, they are not standing behind their reps. They are withholding information from their reps and we, their customers, out of fear we'll leave and go to another company. But, by not telling me this, especially when I called about AT&T carrying it...a time when I could change the phone as I was within the time limit...they are responsible for my choice, not me. It's not as if Verizon was holding back something the others didn't know about. They were offering it BEFORE Verizon! So, why withhold the information at that point? I'd have returned the 16GB and used my S3 until the 32 GB was available.

Knitter1

Knitter11

Btw, the following shows it's not just me hearing it from a rep. It was a press release that Verizon would not carry the 32GB phone.

Since that time, which was before the 16GB was even able to be preordered through Verizon, things changed. They should have told us, their customers, that the option would be available at a later date. Very bad business, in my opinion. If they are interested in keeping customers, they should be interested in keeping us informed, not hiding it from us. https://community.verizonwireless.com/message/961740#961740

Ann154

Knitter1 wrote:
Btw, the following shows it's not just me hearing it from a rep. It was a press release that Verizon would not carry the 32GB phone.
Since that time, which was before the 16GB was even able to be preordered through Verizon, things changed. They should have told us, their customers, that the option would be available at a later date. Very bad business, in my opinion. If they are interested in keeping customers, they should be interested in keeping us informed, not hiding it from us. https://community.verizonwireless.com/message/961740#961740

A post on the Verizon Wireless community forum made by a customer is not an official statement by Verizon Wireless. A press release is the official statements. In a large company only a select few employees will know what future products or services they will carry and if they leaked the information before it was made public they could lose their jobs.

japetty

Many did not believe this and which I was one of those we wrote emails to VZW staff. The S4 32gb is now reality to VZW. We all waited. Why would someone buy something they knew would not work for them, that would be just stupid. You buy something you may not want but you can make it work or you wait until something comes out that will work. This is why I purchased a used S3 32 gb off Swappa.com as a backup. I expected a very dry period for VZW 32gb phones on VZW with a SD card. VZW and Samsung are making the apps to SD available now for the S4 but that is a joke. It does not do what most customers think. Phone sales people are just like car sales people, they tell you what they think you need to hear in order to sell you a new phone.

>>Duplicate post removed for cross-posting violation of the

See for original message<<

Message was edited by: Verizon Moderator

Knitter11

You would have to read the string, Ann, to get to the links to the original press release...unless they've been removed. I also know about their business. I spent 10 years working at AT&T and in the R&D for all phone companies. So, please, everyone, stop telling me about how things work. I know how they work and I know what Verizon should do when they are interested in keeping their customers. Switching is not hard to do and I have a right to tell them what I like and, also, what I do NOT like if they want to keep my business.

You don't have to like or agree with my opinion.

Verizon_Support

Knitter1,

Having enough memory on your device is a paramount concern that I personally always shape my purchases around. So, I read you loud and clear on this. And I apologize that the S4 32GB was not available when you were looking to upgrade. Truth is, our employees typically do not find out about product releases until near launch so it's important to position current devices as to avoid speculation. Regarding upgrading on a regular basis, we did just launch Verizon Edge, which you may wish to check out in the future http://vz.to/17nFkEt . Additionally, if you do have your heart set on the 32GB model, please know we offer a device recycling program for phone appraisal http://bit.ly/GGnDDC , so you can make a full retail purchase of the 32GB.

Evan_VZW

Please follow us on twitter @VZWSupport

Knitter11

Finally, a Verizon rep and one who doesn't tell me how to run my life based on their point of view in their lives! Thank you for the info! I will be checking into both of your suggestions. In the meantime, I recommend you pass my suggestion on to the higher-ups that they consider being the first to let their customer buy their next phone with the hardware and features they desire. Not to mention, be the first to allow us to remove software that comes on the phone after a set period of time...like 6 months. I'm sure, with the advances in software, that cell mfg's and providers can set a date for we, the consumer, to remove software we don't want. I don't want to have to unlock/root/whatever to accomplish this.

Regards,

Knitter1

BOBD1950

I just was in the VZW store,on 7-20 , in Staten Island..and mentioned the New Driod Ultra and the MOTO X available within the coming weeks.

Not one CSR had the faintest idea what I described or spoke off, and THEY ARE SECOND TO NONE..IMO.

Good BUNCH OF PEOPLE..NOT EXACTLY LIVING THE ULTIMATE CAREER MOVE.

Still you seem to project , that what they don't KNOW ..is the employees "fault" .

When it comes to latest and greatest "stuff".. You need to make A decision either jump ASAP or wait a couple of months to see the dust clear...for alot of rea$ons.:smileysad:

. You want sour grapes?. Ask an individual that got the DNA and Razr M. the first week

BTW..You're never too old to rock

Knitter11

Hi BOBD1950,

No, I never meant to imply it was the employees "fault". I know the company controls the release of information. But, they need to ensure that employees aren't emphatic about something not being carried "ever", as the salesmen were with me.

I feel like one of the few that love VZW on this page. I've seen more people trashing the company and I can't disagree more! I love VZW and I believe, based on my experience and what I see my friends and coworkers experiencing with other providers, that this is the best provider of all! I have no intention of switching and next time, and I would have if I could this time, I will wait. Unfortunately, with personal issues occurring, I couldn't wait. Though, as it turned out, I really could have waited because the person I had to give my phone to ended up not needing it.

Rock on!

Knitter1

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