5 Digit SMS Short Code: can't send to, or reply

[jackiek330]

I am not able to reply to5 digit doctor text messages for confirming appointments or text 5 digit numbers for radio contests etc with my new Samsumg Galaxy s7.

[vzw_customer_support]

jackiek330 ,

We definitely want you winning those radio contests! May I ask what is occurring when you try to respond? Are you getting any error messages? Are you able to receive them okay?

ChristinaM_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[vzw_customer_support]

jackiek330 - Having the ability to reply to short code text messages is a must. What happens when you send the reply? Do you know if you have a premium message block? Chck out this helpful link to lock/unblock services vz.to/1MEYquX
JacobVV_VZW
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If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[jackiek330]

Sorry forgot to include that.  When i reply i get a sending failed message.  I receive them ok just can't send or reply. 

[vzw_customer_support]

No worries, jackiek330. We'll make sure you are able to get your messages sent. What messaging app are you using? Have you checked your message permissions to allow Premium Messages?

DanielleR_VZW
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If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[jackiek330]

I am using the default messages app. All permissions are turned on.

[vzw_customer_support]

Thanks for double checking that, jackiek330. Were you able to reply to those same numbers on your previous phone without errors? In the Messages application, please go into MORE > Settings and make sure that Signature & Callback number are both turned off and try the messages again.

JenniferH_VZW
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If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[jackiek330]

Yes I was. I double checked and both are off. I was replying to my

doctor appointment and there might have been a screen or prompt that

came up as the first time I replied to a 5 digit sms short code asking

me something, but I'm not sure what is was or where is went? I may have

accidentally hit it?

[vzw_customer_support]

Thank you for the additional insight into the issue, jackiek330. We definitely want to get things cleared up so you can send to and reply to those short code messages. Let's reset the texting application on your phone. Please follow these steps;

1) Tap Apps from the Home Screen.

2) Tap Settings

3) Tap Applications

4) Tap Application manager

5) From the dropdown menu, select All apps. (The dropdown menu only appears if there are currently disabled apps)

6) Tap the Messaging app.

7) Tap FORCE STOP(Tap again to confirm)

😎 Tap Storage

9) Tap Clear Data if present (You will not lose any personal information, including messages)

Let me know if this helps.

JosephE_VZW
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If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[jackiek330]

Done, still didn't fix the issue.

[vzw_customer_support]

Jackiek330, that is very strange to hear. I want to make sure that we can get all features working on the device. I want to make sure that there are no blocks restricting you from being able to do 5 digits text codes. So we can go over the specifics, I've sent you a Direct Message. Can you please respond back to that message for me. Looking forward to working with you.

KevinR_VZW
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If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[savingit]

Did you ever solve this issue? I had the same issue for awhile until I realized it wasn't a verizon setting but a device setting. Premium messaging must be enabled in the application, not through verizon.

[Rocket2112]

Hi. I have the exact same issue. Followed the instructions and it still doesn't work.

[vzw_customer_support]

Rocket2112, we know that all of your messages are important and that those from work are crucial. Let's take steps to get to the bottom of this. Which make and model phone do you have? Have you ever been able to send or receive these messages in the past? When attempting with the Verizon Messages app do you see any change in attempting a message to a short code? 

LorenB_VZW

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!