Child Item

Site Totals

61432 Questions Answered 270 Categories

5G not working on Samsung Note 20 Ultra 5G

I have had this phone for 3 days and cannot get 5G to work. I have been with Verizon since 2007 and my phone of choice has been Samsung since the Note 3. Yes, I made sure it is a 5G phone. Yes, I upgraded my plan to 5G. Yes, I checked the coverage area to make sure my area is covered. I have spoken with tech support 3 times and each experience was different. 1st tech was great and for 30 secs I had 5G then it was gone. The second tech needs a lot of customer service training and should not be interacting with customers until that training is complete. I gave up on the 3rd tech after waiting for 40 mins without a response. So if anyone has had this problem and figured out how to fix it please let me know. I have done all of the basics and I am out of ideas. Phone was purchased through Verizon.

Comments

9wood

True many of the reps are horrible I'll spare you my history but to the 5g seen in past few weeks on here same issue I'm not on 5g but I been having issue with signal as well as many others just get scripted reply and excuses i.e. no outages reported must be your device as in making me buy a new phone will fix it one rep on here recently stated more or less having just one bar isn't a problem

Verizon_Support

We are sorry to hear about your recent service issues and experience. With regard to your device issues and service connection we would be more than happy to review this more. With regard to your device do you see the 5G service bar at the top of your phone?

ktothagee

No, I don't see the 5G bar and I am in a 5G area. The other phones on my line are with me and all have the 5G bar.

Verizon_Support

Hello there ktothagee. We can understand wanting to be able to experience all that 5G has to offer. It is concerning to hear that you are having some trouble too but we are here to help. Are you having trouble getting 5G service everywhere or just in certain locations that you know should have a 5G signal? How is the 4G functioning on your device?

unknown

5G is limited to certain areas. 5G isn't available across the country yet for Verizon. Your phone is ready for 5G so when it is available you will automatically be able to connect. I was told we didn't have it here where I live yet I connect in certain parts of the city. Be patient. Hopefully they'll get it up and working soon. COVID isn't helping any.

Predator7

5G is Verizon Day Dream which never came true at least for now! If Verizon can aquire C Band Spectrum from auction then you see some improvement in end of 2022

CasTx

anyone find a fix for the 5g? I just changed from my 21Ultra to note 20 ultra and 5g not working on the note. Worked great on my 21, but neither of the new noe20 ultras are having 5g connection..

RonnieQ

Yeah, I've had my phone for about 5 months and thought there wasn't 5g in my area, but family told me they were getting 5g, so I've been searching sence yesterday how to fix it

CasTx

i found a hack that uses a google phone app, but i can never complete the number to dial..it activates all 5g signals....this is irritating ..lol

Verizon_Support

RonnieQ, we definitely would like to help resolve your 5G signal issue with your device today. What steps have you taken so far in trying to get 5G to work on your device? Also, can you please provide me with the zip code and nearest intersection to the nearest area you are trying to use 5G?

KevinM_VZW

Frosty69

I had had 5G on my Note 20 for months, then sometimes over the last few weeks it disappeared and switched to 4G and has been that way ever since.

Jmuscle

Yes I believe it's fake. Just trying to get you to buy a new phone. They have been ear f ing us for at least a year. I have 6 lines with them and been with them for prolly 10 years. All I get is we recommend a new plan every 6 months or so.

Predator7

Verizon 5G are getting worse with every new software update regardless of Phones.

Verizon_Support

This isn't the type of 5G experience we want for you. Allow us to help. Could you please tell us more about the issue you are experiencing? When did it start? - VZW_ChristianP

hesjr

Predator7 is right about the updates messing up the 5G data and voice due to the updates. I had this Samsung Galaxy Note 20 Ultra 5G since September 2021. I never had issues with my phone till the April 2021 update. It is now June 15th 2021 and I am having data and voice issues. Yes, I did a factory reset, airplane mode, replace the sim card, and just about every option in regards to rebooting this phone. I took it to the Samsung recommended company called UbreakIfix in which they couldn't do anything about the issue and stated they had other owners of the Samsung Galaxy Note 20 Ultra 5G phone. Best Buy said the same thing. Even Samsung tech support said it was the updates that caused this issue. Verizon needs to fix this issue.

Braedon

Same here tried everything. Sim settings plan etc. Still nothing and these dingleberries in tech support are clueless.

I have read that the antenna array is different front the VZW locked to the unlocked device. Trying to find more research on this issue but not much luck and definitely no help from VZW. Always loved Note for the platform for work as well as pleasure.

Have not had any 5g on my phone and 4g deadspots are worse than my old Note 9.

HOPEFULLY WE CAN GET VZW'S ATTENTION TO LOOK INTO THIS.

Esibole1

Everything I hit 5g in certain area data goes completely dead...no internet no nothing...I can connect to my 4glte hotspot and works perfect...but my phone I have to jump from global to lte to lte use until it hits the right tower and let me have data again.

Child Item