5GUW

Jlpolen
Newbie

I have a Samsung Galaxy S22 Ultra and every time I have 5GUW I basically have no service. I have no ability to turn it off. I live just north of Cincinnati. I've have this problem since I switched to Verizon last year. Extremely frustrating.

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vzw_customer_support
Community Manager
Community Manager

We're sorry to hear about your service issues. We'd be happy to help you figure out what's going on and find you a solution. We'll be sending you a Private Note shortly.

~Jesse

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Mst3kguy
Newbie

I am having this same problem.   I'll have 5guw with 5 bars, then the signal completely dies and I have no service/emergency calls only.   I've had this phone for a year and this did not start until a couple days ago. 

I've tried putting phone in airplane mode and back out with no improvement.   Restarting the phone _sometimes_ fixes it temporarily, but not consistently, and not permanently.  I tried going to settings and changing to 4g, which turned my phone to the equivalent of a wheelchair in cement.

I own stock in Verizon, but plan on going to T-Mobile over the weekend, not paying $90/month to have a device that only calls 911.

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vzw_customer_support
Community Manager
Community Manager

Hello and thank you for bringing this concern to our attention. It's always our priority that you are provided with the best possible service. Im sending you a private note so I can receive more details and assist you in troubleshooting this service issue. 

-Will

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