It is ridiculous that we can't switch our service when we pay thousands for phones and hundreds monthly and this is the service we get. I just bought a $1400 S20 today and having the exact same issue. It shows it is switched on my account but the phone is still not working. Setup Wizard is showing an activation incomplete please contact customer service message. That was a joke. She was zero help I was on the phone forever with someone and she said it was fixed but it's not and now they are closed and the 24/7 support isn't working. Great service Verizon!
