After installing the update yesterday I'm getting a window saying "Unfortunately com.sec.android.sviewcover has stopped". Now the s view window will only display for a second or two when the case is closed and will not turn screen on when opened.
I'm getting the exact same thing on my Galaxy Note 3. Two chat sessions with techs, and we are at a hard reboot, but I don't want to start over.... HELP!!!
geekgyrl,I am so sorry to hear of this issue you are having with your device application. Did your issue also begin just after updating the software? What exact steps have you taken thus far?LindseyT_VZWFollow us on Twitter @VZWSupport
KornerStump, That's a very annoying issue to have. Don't worry, ok? We will help! This sounds like something didn't go as smoothly as it should have with the update. The good news is the fix is easy! Backup the information on your phone first (such as contacts, pictures, videos, documents, ect....) and then use our Software Repair Assistant http://vz.to/1AU7juR to fix any software errors. SarahO_VZWFollow us on Twitter @VZWSupport
I was on live chat with both Verizon and Samsung. After factory resting my phone 3 times (with the repair assistant), taking it to get flashed at Best Buy and having the Samsung rep there work on it for an hour, nothing has been fixed. Everyone is blaming someone else. Verizon sent me to Samsung... Samsung is blaming Verizon. Someone needs to figure this out!
KornerStump, Thanks for giving that a try. Was this phone purchased through Best Buy? Did you purchase insurance coverage through them? SarahO_VZWFollow us on Twitter @VZWSupport
No, I got it through Verizon. The Samsung service (that I was sent to by Verizon Chat), that I talked with on chat told me to go to Best Buy because they are the ones who can flash it to reset the firmware. The rep at the store tried to help figure it out to no avail. Everyone seems to think its a software issue.
I'm also having this problem - and it happened *immediately* after upgrading to KitKat 4.4.4
SarahO_VZW, I am unable to get to the Software Repair Assistant.
I follow the link you show, and get a Verizon page.
I click on the link for Software Repair Assistant, and a PDF of instructions is displayed.
The instructions have a link for a Hosting Website:
https://neofussvr.sslcs.cdngc.net/
but this just takes you to a blank screen in Chrome, and an 500 server error in IE.
We have the same error message occurring on my wife's Note 3 after the KitKat update. And, when the flip cover is closed, the S-view screen appears once, disappears immediately, and the "regular'' menus shows. THEN the screen starts flashing on and off repeatedly until the flip cover is opened OR the power off button is pressed. AND the flip cover will no longer power the phone/screen on or off like it used to.
On my Note 3 the problem is similar but simpler: The flip cover only works like it's supposed to SOMETIMES. It's very sporadic.
We use third party (non-Samsung) flip cases. The cases are from different manufacturers and appear to use different IC chips. We tried a third non-Samsung flip case but still no joy.
This is almost identical to what is happening to my phone.
ALSO, my phone has begun to spontaneously reboot, about one time per day.
It has *never* done that before.
Normally, it happens when it is just sitting there - not from anything I tapped.
Although it did happen once while navigating in/to an app.
Thanks for clarifying for me KornerStump! Can you verify for me the steps you have taken to complete the master reset? Allow me to re-send you the link for the repair assistant. Please click here: http://vz.to/1FOCKwo. This will take you the Software Update Assistant and Repair Assistant links. Let me know how that goes for you. Thanks in advance! -KristieQ_VZW Follow us on Twitter @VZW Support
I've already done the repair assistant. It did not fix the issue. I don't want to go through that again. I've already reset my phone 3 times. It takes way too much time to go through and change all the settings and apps back to the way it was. Until you have a definite fix I will not go though the whole process again. I don't get paid to troubleshoot for Verizon.
Hello KornerStump! Thanks for your additional response. I realize the frustration you're going through as a result of the phone not working properly, and we can certainly get this resolved for you! Now after the factory reset was completed, how soon before you see this error message again? Are you opening a specific application when this particular message comes up for you? Thanks in advance for the info! -KristieQ_VZW Follow us on Twitter @VZW Support
The the error message and s-view problems start immediately after the reset. There are no apps associated with this problem.
To our Verizon contacts - KornerStump is not the only one having trouble.
My biggest challenge is that the link on Software Repair/Update Assistance page does not work. The link to the Hosting server (https://neofussvr.sslcs.cdngc.net/) takes me to a blank page in Chrome. In IE 11, I get error 403 Forbidden.
Can you help?
I want to get my phone back to the way it was. This update has ruined my phone in multiple ways - the SView cover, random reboots and random turning itself on, SmartStay seems that it doesn't work.I get lags during the typing of a text message.
I doubt that the repair can fix this - I believe this was a flawed release, not an upgrade that went bad.
But I'm willing to try. Once. Then it is factory reset time - once. I don't have time to be dealing with this but I need my "old phone" back.
I did notice my phone restarting itself yesterday. Also it set itself to a central time zone and was an hour behind 2 different times that I noticed. It did make me late to a personal meeting, luckily it was in't anything important. Please fix this it is really starting to interfere with my life. I bought this phone and pay for service to make my life more efficient. If I can't even trust it for the correct time, what good is it?
Are you using an SView cover and lockscreen? If so, try removing the cover, or removing the lockscreen... From posts on XDA, this has been an ongoing problem. Possibly an old problem was re-introduced.
I would be calling Samsung.
The lock screen is turned off. This was not a problem until the latest updated. The case has worked properly for a year.
I already talked with Samsung... please read entire thread before commenting... It does not help.
Sorry, I DID read the thread in it's entirety. I understand you are frustrated. I do not mean to add to that at all.
I do not believe VZW reps here are going to be able to provide you a solution. After you've reported the issue, and it's confirmed by others, I think you're gonna have to work with Samsung L2 and explain the trouble-shooting steps you've followed, and the fact you have no lock-screen (this makes it a bit different from what people were experiencing before).
Please don't view this as anything but an attempt to help others... your cover is an OEM cover, right? When you take the OEM cover off, does the problem go away?
I spent hour with Samsung, both online and in person. The verdict is that it is a software issue stemming from the update released by Verizon. Everything worked up until I installed update released by Verizon. So it is a Verizon problem.
Of course the problem goes away with the cover off. The S-veiw function is no longer needed.
I understand. There is some debate as to whom is ultimately responsible for a software release. Verizon is responsible to determine if there is compatibility of an update with their network. And you would think BOTH entities would have caught the problem with regression testing, but maybe, just maybe, neither group tried the update with the accessory. There's a thought.
No, it wasn't explicitly clear that you had to have this cover on the phone to experience the problem, -or- when removing it, that the problem disappeared, although that's logical. However, it's not clear if non-OEM smart wake covers result in the same issue.
This issue really suggests a Samsung problem. I doubt that VZW would be pushing another update if Samsung doesn't prepare it. I could be wrong about that though.
KornerStumpThanks for sharing those details! When you process the master reset, do you have it set to automatically re-download your data or set up as a new device? If you place the device into Safe Mode, is there any change? Here's how: http://vz.to/1fu5KWHRuthW_VZWFollow us on twitter @VZWSupport
On the reset I followed the instructions on the repair assistant. It backed up the the phone and installed the data after the reset.
The problem is still occurring in safe mode.
Stef7: Do you work for Verizon??
The issue is an S-view problem which is a function of having a case on the phone. So it isn't logical that removing the case will have an effect on the problem. Unless you work for Verizon your input is not helping the issue.
KornerStump you wrote: "Of course the problem goes away with the cover off".
And you subsequently wrote: "So it isn't logical that removing the case will have an effect on the problem".
It is logical to think if the function is connected with the cover, then it's absence will affect the outcome. Also, the reasoning is that IF it didn't depend on the presence of absence of the case, there would be MANY MANY people reporting an issue with the update, and specifically this error.
I'm sorry you feel I'm not helping. It's actually you that is helping other people by making your report so specific and I hope you acquire the help you deserve. The bottom line is, it looks like they didn't test the update with the accessory!
Has anything been resolved? This is still happening on my phone and I NEED to have it resolved. I'm getting desperate.
The same issue exists across Verizon Note 3 users with this cover and was absolutely introduced with the upgrade.... as was the SD card block and the fact that I cannot use my PayPal card reader device. Have tried posting to various forums and gotten NO assistance, so here goes another shot ...
I'm with ya geekgyrl, KornerStump and others! This afternoon the sviewcover errors rendered my Note 3 unusable --- before it had just been annoying.
Please assist -- and don't tell me that the issue cannot be replicated, as we know that it can!
Report it to Samsung. Not via any web-page. Either chat or call.
Not sure to whom that is a suggestion. I rec'd a device, and indeed an OS update, from Verizon - not Samsung. I don't know whose issue this is, nor frankly should I care because I have never directly paid Samsung a dime.
VERIZON - please confirm that you are actively engaging the partners necessary (Google, Samsung presumably) to investigate and resolve this issue.
Samsung manufactures the phone and its software. Verizon only sells the device.
It was a suggestion to you ukhokie93.
VZW doesn't write Android software. Even if it did, Samsung is responsible for it's accessories and writing the low-level changes to the Google OS that makes their accessory work the way they want it to with their devices.
Make sense?
In this case, it seems like Samsung didn't even bother to test the build with their own accessory, and not just on one model. Hence the suggestion.
Look, this is a peer to peer forum. Possibly, possibly, VZW scans this forum to pickup reports of issues to feedback to the OEM, but really, that is a long circumnavigating inefficient feedback loop.
Do yourself and others a favor, you need to present your finding to L2 Samsung support, and communicate they need to up the quality of their releases.
As SNN5 indicated VZW merely makes the OTA available once they've verified compatibility with the network.
As I previously stated, you'd think both would have caught this problem... But ultimately, for this issue, the responsibility of it rests with the OEM, not the carrier.
geekgyrl, we don't want this to be an ongoing issue for you. Have you downloaded 3rd party applications to your device? If so, some applications may be conflicting with the recent software update. Try uninstalling any unwanted applications and power your device off/on to soft reset. Keep us posted. LasinaH_VZWFollow us on Twitter @VZWSupport
After several rounds and attempts to resolve with both Verizon and Samsung, no solution was found.
In fact, the most troubling statement is that there is no recognition - or even attempt that I can tell - by either Verizon or Samsung that the issue has been recreated by one or both of these organizations.
As far as I can tell, this issue exists for every Note3 user with Android 4.4.4 and an S-View cover.
Samsung wanted me to mail my device into them, as if this is a hardware issue. Rubbish.
My solution: switch cases.
After multiple conversations with Samsung and Verizon, Samsung wanted me to send my phone in for service. I argued with them that it wasn't necessary since it is a software error. I asked if they could escalate to their developers and that didn't seem to be an option.
When I let Verizon know that all Samsung troubleshooting, including a reload multiple times, didn't work, they have sent me a new phone under my warranty. Within 10 minutes of powering the new phone on with my case, the error appeared, so it's definitely software.
I'm curious what brand everyone's smart case is. Mine is NOT an OEM case, it is a Baseus case, so I'm wondering if it's all 3rd party cases, or if the Samsung ones also have the same issue? Looking at changing cases, but don't want to have the same problem with OEM.
Very disappointed in both Samsung and Verizon. There needs to be a way of better escalating software issues, and not just pushing blame and refusing to actually HELP with anything.
Yes, I clearly share your disappointment that neither organization -- the one that sold me the equipment and the service, nor the manufacturer of the device - is taking responsibility and/or action.
The only branding on my S-View cover/case is Samsung.
I decided to move away from this type of case altogether, with the recognition that the software dealing with it clearly has been impacted by 4.4.4 despite nobody taking responsibility or action to test and resolve.
My new case is a shell/holster combo bought at VZW as well. I won't hold my breath for a reimbursement from Samsung.
