After installing the update yesterday I'm getting a window saying "Unfortunately com.sec.android.sviewcover has stopped". Now the s view window will only display for a second or two when the case is closed and will not turn screen on when opened.

[KornerStump]

After installing the update yesterday I'm getting a window saying "Unfortunately com.sec.android.sviewcover has stopped". Now the s view window will only display for a second or two when the case is closed and will not turn screen on when opened.

[geekgyrl]

I'm getting the exact same thing on my Galaxy Note 3.  Two chat sessions with techs, and we are at a hard reboot, but I don't want to start over.... HELP!!!

[vzw_customer_support]

geekgyrl,

I am so sorry to hear of this issue you are having with your device application. Did your issue also begin just after updating the software? What exact steps have you taken thus far?

LindseyT_VZW

Follow us on Twitter @VZWSupport

[vzw_customer_support]

KornerStump,

That's a very annoying issue to have. Don't worry, ok? We will help! This sounds like something didn't go as smoothly as it should have with the update. The good news is the fix is easy! Backup the information on your phone first (such as contacts, pictures, videos, documents, ect....) and then use our Software Repair Assistant http://vz.to/1AU7juR to fix any software errors.

SarahO_VZW
Follow us on Twitter @VZWSupport

[KornerStump]

I was on live chat with both Verizon and Samsung. After factory resting my phone 3 times (with the repair assistant), taking it to get flashed at Best Buy and having the Samsung rep there work on it for an hour, nothing has been fixed. Everyone is blaming someone else. Verizon sent me to Samsung... Samsung is blaming Verizon. Someone needs to figure this out!

[vzw_customer_support]

KornerStump,

Thanks for giving that a try. Was this phone purchased through Best Buy? Did you purchase insurance coverage through them?

SarahO_VZW
Follow us on Twitter @VZWSupport

[KornerStump]

No, I got it through Verizon. The Samsung service (that I was sent to by Verizon Chat), that I talked with on chat told me to go to Best Buy because they are the ones who can flash it to reset the firmware. The rep at the store tried to help figure it out to no avail. Everyone seems to think its a software issue.

[SteveDSr]

I'm also having this problem - and it happened *immediately* after upgrading to KitKat 4.4.4

Also, @SarahO_VZW, I am unable to get to the Software Repair Assistant.

I follow the link you show, and get a Verizon page.

I click on the link for Software Repair Assistant, and a PDF of instructions is displayed.

The instructions have a link for a Hosting Website:

 https://neofussvr.sslcs.cdngc.net/

but this just takes you to a blank screen in Chrome, and an 500 server error in IE.

[SteveDSr]

ALSO, my phone has begun to spontaneously reboot, about one time per day.

It has *never* done that before.

Normally, it happens when it is just sitting there - not from anything I tapped.

Although it did happen once while navigating in/to an app.

[vzw_customer_support]

Thanks for clarifying for me KornerStump!  Can you verify for me the steps you have taken to complete the master reset? Allow me to re-send you the link for the repair assistant. Please click here: http://vz.to/1FOCKwo.  This will take you the Software Update Assistant and Repair Assistant links.  Let me know how that goes for you. Thanks in advance!

-KristieQ_VZW

Follow us on Twitter @VZW Support

[AlanEva]

We have the same error message occurring on my wife's Note 3 after the KitKat update.  And, when the flip cover is closed, the S-view screen appears once, disappears immediately, and the "regular'' menus shows. THEN the screen starts flashing on and off repeatedly until the flip cover is opened OR the power off button is pressed.  AND the flip cover will no longer power the phone/screen on or off like it used to.

On my Note 3 the problem is similar but simpler: The flip cover only works like it's supposed to SOMETIMES.  It's very sporadic.

We use third party (non-Samsung) flip cases.  The cases are from different manufacturers and appear to use different IC chips.  We tried a third non-Samsung flip case but still no joy.

[SteveDSr]

This is almost identical to what is happening to my phone.

[SteveDSr]

ALSO, my phone has begun to spontaneously reboot, about one time per day.

It has *never* done that before.

Normally, it happens when it is just sitting there - not from anything I tapped.

Although it did happen once while navigating in/to an app.

[KornerStump]

I've already done the repair assistant. It did not fix the issue. I don't want to go through that again. I've already reset my phone 3 times. It takes way too much time to go through and change all the settings and apps back to the way it was. Until you have a definite fix I will not go though the whole process again. I don't get paid to troubleshoot for Verizon.

[vzw_customer_support]

Hello KornerStump! Thanks for your additional response. I realize the frustration you're going through as a result of the phone not working properly, and we can certainly get this resolved for you!  Now after the factory reset was completed, how soon before you see this error message again? Are you opening a specific application when this particular message comes up for you? Thanks in advance for the info!

-KristieQ_VZW

Follow us on Twitter @VZW Support

[KornerStump]

The the error message and s-view problems start immediately after the reset. There are no apps associated with this problem.

[vzw_customer_support]

KornerStump

Thanks for sharing those details! When you process the master reset, do you have it set to automatically re-download your data or set up as a new device? If you place the device into Safe Mode, is there any change? Here's how: http://vz.to/1fu5KWH

RuthW_VZW
Follow us on twitter @VZWSupport

[SteveDSr]

To our Verizon contacts - KornerStump is not the only one having trouble.

My biggest challenge is that the link on Software Repair/Update Assistance page does not work.  The link to the Hosting server (https://neofussvr.sslcs.cdngc.net/) takes me to a blank page in Chrome. In IE 11, I get error 403 Forbidden.

Can you help?

I want to get my phone back to the way it was.  This update has ruined my phone in multiple ways - the SView cover, random reboots and random turning itself on, SmartStay seems that it doesn't work.I get lags during the typing of a text message.

I doubt that the repair can fix this - I believe this was a flawed release, not an upgrade that went bad.

But I'm willing to try.  Once.  Then it is factory reset time - once.  I don't have time to be dealing with this but I need my "old phone" back.

[KornerStump]

I did notice my phone restarting itself yesterday. Also it set itself to a central time zone and was an hour behind 2 different times that I noticed. It did make me late to a personal meeting, luckily it was in't anything important. Please fix this it is really starting to interfere with my life. I bought this phone and pay for service to make my life more efficient. If I can't even trust it for the correct time, what good is it?

[stef7]

Are you using an SView cover and lockscreen? If so, try removing the cover, or removing the lockscreen... From posts on XDA, this has been an ongoing problem. Possibly an old problem was re-introduced.

I would be calling Samsung.

[KornerStump]

The lock screen is turned off. This was not a problem until the latest updated. The case has worked properly for a year.

I already talked with Samsung... please read entire thread before commenting... It does not help.