I haven't any new software updates ... and there is no physical damage to my phone ... any explanation?
Have you tried turning the phone off and removing the battery for 1 minute, reinstall it and reboot the phone?
yes... to no avail. I'm going to have to take it into a store tomorrow
LisaHikes, No need to have the phone blues or visit a store. We can help you troubleshoot the device here and review replacement options (if necessary). What exactly happens when you use the buttons? Please share details. How long have you had this issue with the device? SheritaH_VZWFollow us on Twitter@VZWSUpport
