I bought a new S6 about 3 weeks ago. Two days ago it started having problems with connectivity, when I tried to restart the phone, I received an error message indicating that start-up had failed and I should use the Software Repair Assistant on a computer. I couldn't find where to download this software, so contacted the chat help service which tried to send me two links that failed, and a third link that was for the SRA for a Motorola phone (I have a Samsung). This SRA wouldn't recognize my phone. I finally realized that by plugging my phone into a computer I should be able to load the SRA from there (the chat support couldn't tell me this???). This was difficult to do because, though I had been able to get past the start-up error my phone had been working very slow, I could get no connection to the network, and it had begun randomly shutting off and rebooting every 5-10 minutes and the connection would get lost to the computer. I finally got it loaded and the SRA was apparently not compatible with the very phone I had loaded it from. Since I couldn't figure it out, I went into a Verizon Store. The representative there basically refused to attempt to help me because I had owned my phone longer than two weeks. He told me to try backing up to the Cloud and running a factory reset. Well, because of the connection issues I couldn't seem to get the Cloud app to open properly on the phone. So, I decided to just run the Factory Reset and start from scratch. Now, my phone is wiped clean and I cannot get through the set up of the phone because it won't connect to the network. What am I supposed to do when my phone fails, the customer support fails, and the last resort reset of the phone fails?
