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Android can't send picture messages to other Androids

I have this probleme from time to time with my Samsung Galaxy S21+ where I cannot send picture messages using the Messages app to other Android phones on Verizon network but have no problem sending to iPhone on Verizon network. They start to send, get stuck and then are automatically canceled. Have tried restarting phone, clearing app cache, using mobile data only and nothing works. When I view details on the pictures I'm trying to send it shows File Transfer but when sending to iPhones it shows Multimedia Message.

Comments

Verizon_Support

Thank you for reaching out today. We are sorry to read that you are having trouble with your messages, and we want to help. When did this issue start? Have you tried using any other apps for the messages to see if that helps? ~Roger

pennma05

This time it started a day or two ago. It's happened before and usually for a few days to a week those times. I've been able to send pictures with Facebook messenger and Snapchat.

dhowerton

I am also having this problem. Just started yesterday 10/29/2022

Svav

I'm also having the same issue. Mine also started yesterday, 10/29/22.

amy198103

I have had this same issue, as well as my husband and my mom. It started 10-30-22.

mali603

I am also having this issue along with my mom, my son, my step-dad, and my grandma. It started on 10/29/2022 for all of us. Some a few hours before others.

Verizon_Support

Thank you for reaching out to us, my name is Adriana, and I am your customer service expert, ready to help!
It will be my pleasure to assist you today, please feel free to send us a PM if you have any questions or concerns you need assistance with.

>Adriana

Verizon_Support

Please reach out to us on Facebook, Instagram or Twitter so we can assist you.

*Harley

Brett19631

I have never experienced this problem my S21+ takes beautiful pictures and I can send on any platform .

pennma05

It randomly started working again today. I didn't change any settings or update any apps. And that's what bothers me. It keeps happening every few months and only affects my Android phone texting photos to other Verizon customers with Android phones. Very frustrating.

Verizon_Support

Thank you so much Svav for bringing this network issue to us, that's definitely not the way we want you to feel about us. We appreciate your feedback and will be happy to help with your Verizon service. Please PM me, so we can address all your concerns.

>Manuel

Verizon_Support

We are so sorry to hear that you are having that issue with your messages. We have sent you a Private Message, we want to help you with that issue on your phone.

-Steven

Verizon_Support

We want to make sure that you can send picture messages. Are you using the text message application that came on the phone or a third-party app from the Play Store?

-Kevin

pennma05

The application that came with the phone.

mali603

The message app that came with the phone.

Verizon_Support

Hi! Brett, thank you for reaching out the Social Media Team. It will be my pleasure to assist you today, could you give us more details about this problem? Does any error message appear?

>Patricio

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