I am so, so upset about the recent update. It has made my phone practically unusable during my working hours. No data, no texting, unless I trick it by turning airplane mode on and off. I get that updates don't always go well, but the thing I am most upset by is Verizon's customer service agent's lack of knowledge of the issue. I have chatted online with 3 agents, been to the store twice, and been on the phone several times as well for help. I factory reset my old phone. I got a new SIM card. I got a refurbished phone - which worked well enough to download the new update - that stopped working after updated. Then I had an agent make me factory reset that phone - despite the fact that it was straight from Verizon with NOTHING synced onto it. Then she sent me ANOTHER phone to give me the chance to use it without the update, except it force downloaded the update and when I went to choose to install it later I was basically forced to pick a time in the next 24 hours to install it. So basically, my phone will work until tomorrow at noon, and then it won't work again. Until there is a fix to the update, there is nothing Verizon can do to fix my service. I've turned things off and on, and reset the phone taking out the SIM card, and switched to LTE and back to Global, and turned on wifi and turned it off a million times. As much as I would be upset to be told "We're aware there's a problem with the update and we don't yet have a patch to fix it, we're sorry," it would have been better than resetting a phone, setting it up again, getting a new phone, getting another new phone, and getting put through all the "steps" to "fix" your problem when you complain. I don't need to wait for you to "push updates" on your side, or be instructed to do a factory reset - at this point I know it won't work because the problem isn't MY device, it's the OS update.
