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Another Verizon Rebate Denied - Seems common theme

I am being denied $350 rebate for "Your purchase was not from a participating location." However, there was no purchase required. The rebate requirement was just to bring your own smartphone.

I tried chat, they said to call the 800 number and ask for the rebate department but they didnt see any issues. I called the 800 number and the clerk wouldnt transfer me to the rebate department. He looked into it, said I absolutely would get the rebate and he was elevating it. However, just got denied again today.

How do I get ahold of someone who actually has authority to deal with this? Someone in the rebate department? I am so ticked off having to deal with this, its infuriating.

Cant wait to quit Verizon if I cant get this resolved.

Comments

Verizon_Support

We want to make sure that you are provided the rebate as needed for your account. With regard to the rebate process was the transaction completed at a third party location or one of our corporate store locations? -Jasper

MPTut05

The entire transaction was completed online at www.verizon.com.

Requirements for the Bring Your Own Device to Verizon and get a $350 Verizon EGift card:

1. Bring your own 4G or 5G smartphone. (Yes/Done)

2. New Line (Yes/Done)

3. Unlimited Plan Required (Yes/Done)

4. Consumer Accounts only (Yes/Done)

I have had 3 Verizon reps tell me I absolutely will be getting the rebate, they dont see why its getting denied.

I am using an Iphone XR for the 45 day period, then will switch over to a Samsung Galaxy.

-Troy-

I really feel that they are misleading the customers. I have moved my 5 lines and I get the same invalid error. If they do not get this situated, I will be reporting/contacting this to the FTC along with the local TV station in our area. It's been frustrating since switching from T-MOBILE.

Verizon_Support

-Troy-, we definitely want to make sure that you can get your rebates approved as soon as possible. So we can work on this, please send us a Private Note. *Jose

harsh-chane

Same issue with the rebate here, but it was for porting-in my phone number from previous carrier, been like 2 months communicating with Verizon through chat, phone, email, even went to store. All I hear is, "you will hear back from us in a week or so." Very frustrating

Verizon_Support

We know it's important to get your rebate taken care of, harsh-chane. We are here to help. Please send us a Private Note. *Rebecca

harsh-chane

@vzw_customer_support
I have already sent a private note on Oct 23rd. Please look into the issue!!

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