About two months ago, my GS4 started dropping calls while in my home. Prior to that it was just fine. I went to the Verizon store and the associate replaced the sim card but still having the same issues. Previously, my phone was working just fine. I've had it for about 7 months but like i said, only started having issues with dropped calls about 2 months ago.
loumazz12,
I'm sad to hear about the dropped calls your experiencing! We want you to have excellent coverage and call quality. What zip code are you in? Besides the SIM card, was anything else new introduced to the phone 2 months ago (ie software or apps)? What prompted the need for a new SIM card?
RuthW_VZW
Follow us on twitter @VZWSupport
Hello,
My zip code is 96789. Problem apparently started after latest update was
installed back in December or November of last year. The SIM card change
was prompted due to other posted responses on verizon customer service
forums. Some posters stated that after replacing sim card they got better
reception. Mine improved slightly but not as good as before the update.
Thanks.
On Mar 16, 2014 1:40 PM, "Verizon Wireless Customer Support" <
Let's look further into this loumazz12! If you noticed this after a software update I suggest backing up the device and completing a factory reset here http://vz.to/1av07q4 Please test, observe and advise if successful. Thank you.
TominqueBo_VZW
Follow us on Twitter @VZWSupport
Completed the factory reset but no difference. Now what? One of the Verizon store personnel stated that local tower may have to be tweaked, Is that even a possibility???
loumazz12,
Good afternoon! I want to take a look at this issues that you are having with your Galaxy S4! How long have you been having low signal strength? What zip code are you currenty in? Are there other devices on your account that are having the same issue? Thanks for doing the factory reset already. Have you tried powering the phone off and pulling the sim card from the device? http://vz.to/L3zR07 Please keep me posted.
KevinR_VZW
Please follow us on Twitter @VZWSupport
Same here...had the Note 3 and S4 and noticed slower speeds, dropping to 3G much more often and dropped calls in the last few months. I came to the conclusion that where I live (Phoenix) is the problem. Traveled to Nevada and Cali, no issue whatsoever. Was told by Verizon Tech Support that as long as I have a signal, whether it be slow or fast, 3G or 4G, then there is no issue. What a joke!
I have a signal issue along with a sim card error issue, and other problems. Tech support is no help what so ever. I contacted them, on th 8th, and spoke to a tech support supervisor and said he would take care of my problem personally. 12 days later and the issue is unresolved, and still waiting for a resolution. I was assured he would keep me updated, so I would not have to spent so much time calling in, but I seem to be calling them more than ever. I was recently offered by my works provider for a contract buyout, and it is looking more and more tempting as each day passes by. I have been with Verizon for 6 years, and it seems the quality of service has declined since then. Almost as if the customer means nothing to them as long as the bill is paid each month.
Right there with you and totally agree...been with Verizon just as long and noticed a decline in network reliability and many more restrictions with what I can do with my account/service. In the past, there were many more options, much more lead-way and exceptions but now that they know they are #1, then there is no need to be as lenient anymore. I am stuck and cannot afford to pay off ETF's and purchase new devices with another carrier...and refuse to settle for TMobile so I just have to be patient and wait until I can afford to leave (as silly as that sounds). If I had your option mdxdx, I'd proceed and not look back.
I'm having the same problems. I have a Samsung SG3 and about 2 or 3 weeks ago my signal dropped to 3G (i'm in Harrisburg, PA) and my phone is VERY slow and sometimes doesn't even open things. I know the software update screwed things up bc my battery drains a lot faster now and some apps I have to press the screen like 4 or 5 times and really hard too to get it to work but this started way after so I don't think it's related.
As far as service and such, I totally agree as well, been with Verizon for 12 yrs, I've seen them go from awesome with great deals and unlimited data to total azzholes who don't give a shiz about anyone but their $$ bills! I WOULD leave but the coverage of other carriers is horrible but if they (Verizon) keep pushing I WILL be gone!! So horrible customer service, even worse business model and all sorts of network problems......what makes me WANT to stay???????
Sheepdogg,
Let's get you the service you deserve! Since you started having issues with your service, have we swapped out your SIM Card? Are other devices having the same issue? Have you contacted our tech support team to open up a resolution ticket?
KarenC_VZW
Follow us on Twitter @VZWSupport
I was on the phone yet again trying to get answers. Still having sim card error issues. Tech rep was absolutely no help at all. She said the sim error is a known issue with the s4, and decided to send me a network extender for the issue. If its a known issue with the device what good is this going to do.
Hi mdxdx!
I can see this is becoming a nuisance for you and I would love to assist in resolving! Please share details of what you're experiencing with the SIM Card. What is the exact error message? How often does the error message appear and are you performing any specific tasks when the error message populates? Have you tried removing and reinserting the SIM Card http://vz.to/1avwAh4? Lastly, has your SIM Card been replaced since this problem began? Please let me know so that I can further assist. Thanks!
AnthonyTa_VZW
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My signal turns to a circle with a line through it and no sim pops up at top of screen. Happens a couple times a day and sometimes during calls causing it to drop the call. I have had a few phone replacements and Sims as well. A tech support supervisor suggested changing me to a different device and opened some kind of ticket to do so, but this was on the 8th. And I called yesterday to check on it and the ticket is still open. Tech support also informed me that the sim error is a known issue with the s4.
Thanks for your continued feedback, mdxdx! I can see how these problems can be a great bother to you, and I really want to help you bring them to an end. I do see that the SIM card error is ongoing, and that a ticket has been opened. What I don't see is if the SIM itself has ever been replaced. Can you confirm if that action has been taken? Thanks again!
DionM_VZW
Follow us on Twitter www.twitter.com/vzwsupport
Yes I have gotten a few sim replacements. The tech supervisor opened a ticket to get a alternate device on the 8th and I would like to know why it is taking 3 weeks to get answers. I have never had my work carrier take so long to solve a problem. Then again I have never had a major issue like this with them.
Thanks for the additional feedback mdxdx. Based on your feedback and the troubleshooting steps that have been taken, it sounds like a device/location relationship issue. The SIM card is not the issue. Each device may respond differently in each area. They are all designed equally in terms of signal strength and reception; however, other factors such as topography, weather, tower capacity and structures can present challenges. This is not to say that there is anything wrong with the amazing Galaxy S4; however, it may not perform as well in your particular area. If you are past 14 days of purchase and are not yet eligible for an upgrade, I apologize we would not be able to offer an alternate device.
JonathanK_VZW
VZW Support
Follow Us on Twitter@VZWSupport
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