Anyone else having these issues since the upgrade end of May 2014 on the Samsung Note 3?

[Heath1]

I had excellent cell service till the most recent upgrade now my cell service is terrible. My calls get disconnected in an area that the phone had excellent cell service prior to the upgrade.  I am seriously looking at T-Mobile they will pay for early termination.  No one at Verizon can answer why this has happened and prior to this upgrade I loved my Galaxy Note 3 which I had for 5 months and used on a regular basis in the area I no longer have service.  Since the upgrade the phone also displays a circle in the City of Winona MN when trying to call my ph#  Anyone else having these issues?

[Heath1]

I also went to a Verizon in person satellite store and they told me more or less deal with it and that Verizon would not take care of this.  Is Verizon getting to big for their britches?

[vzw_customer_support]

Heath1 I understand the importance of having reliable service so  lets bring the love back to your device! We apologize for the trouble and the service you received in the store. We're here to do everything we can to help! The city of Winona is clear so lets take a closer look, what zip code are you located in? Are you having any trouble with your data connection?

AshleyS_VZW
Follow us on Twitter @VZWSupport

[Heath1]

Heather

No I am only having problems with my cell services, between Winona & Arcadia.  I take the ridge when I travel if that helps see my route.

The contents of this communication, including any attachment or exhibit, contains confidential, proprietary information and/or a trade secret of Heather Zastrow and may not be further disseminated to third parties without the express written permission from Heather Zastrow.  The contents of this communication and all attachments or exhibits are intended solely for the use of the intended recipient for Heather Zastrow purposes.

Private info removed as required by the

Message edited by: Admin Moderator

[vzw_customer_support]

Heath1 we'll get to the bottom of this! Do you know the zip codes for the two cities? How many bars of signal did you receive in the past?

AshleyS_VZW
Follow us on Twitter @VZWSupport

[Degams]

My note 3 was purchased by my company for business. I loved the phone prior to the 4.4.2 update. After the update signal strength has been terrible. I continually have connectivity and low signal issues In areas that did not prior to the upgrade. I also have periods that I can't turn off the screen without pulling the battery.

[RB3IZME]

I also am having these issues. Prior to the upgrade my phone worked great, I never had dropped calls, or where a call just wouldnt connect. Now I am so upset i dont know what to do!! I took the phone to verizon, the guy says I know exactly what it is, whatever he did, did not work. I took it to Samsung, they reinstalled the software, guess what that didnt work either. Now I am looking for a phone number to contact verizon, and cant find one anywhere. I am frusterated out of my mind. This phone cost way to much for these issues. I have been with verizon as long as I can remember, but I am about at the end of my witts!!!

[vzw_customer_support]

RB3IZME lets make sure you're getting the service you're paying for! We truly appreciate your business and will do everything we can to help! We can assist you right here or we can always be reached http://vz.to/1hZj5dj . What zip code are you located in? Are you receiving any type of error messages when trying to make a call?

AshleyS_VZW
Follow us on Twitter @VZWSupport

[Heath1]

I work in 55987 zip code and live in 54612, the # of bars put it this way I have to travel 29 miles and in those 29 miles before the wonderful upgrade I had 1 dead spot and that was it.  My call would never drop or terminate, or get that circle.  The # of bars I don't monitor that while talking on the phone but it had to be more than 2 to keep the service and the call was always clear and crisp.  I Know how you feel RB3IZME.  It is frustrating I have spent numerous hours on this and the last customer service rep said oh we may have to send you a used phone.  I said a used phone are you nuts when i had a new phone, he made it sound like well woman you should be glad that we are going to at least do that for you.  By the time I was done with that call I was glad the call was dropped by my wonderful service.  I have had Verizon for many years at least 15 yrs and when we get jacked around and have terrible service what is the point of wasting our hard

earned money that we work for.

Heather Zastrow

seeksheath@yahoo.com

The contents of this communication, including any attachment or exhibit, contains confidential, proprietary information and/or a trade secret of Heather Zastrow and may not be further disseminated to third parties without the express written permission from Heather Zastrow.  The contents of this communication and all attachments or exhibits are intended solely for the use of the intended recipient for Heather Zastrow purposes.

[vzw_customer_support]

Hello Heath1, service when you need it most is what we strive for! Your 15 years of loyalty is truly valued. My apologies for the signal issues you have been experiencing. Can you please test the phone and signal in safe mode to see if there is a difference? View steps here: http://vz.to/1aFxLK8 Have we had the opportunity to submit a Resolution Ticket to our network engineers to review the closest cellsite in the location before sending a replacement phone? Keep us posted!

WiltonA_VZW
VZW Support
Follow us on twitter @VZWSupport

[Heath1]

 I work at a business that is having the same issues that we have all been experiencing since the software upgrade in May 2014.  Dropped cell calls, poor service.  Personally getting another cell phone is not going to solve the issue.  Sorry try again - this needs to be escaleted if not yet to the next level up.  

Heather Zastrow

seeksheath@yahoo.com

The contents of this communication, including any attachment or exhibit, contains confidential, proprietary information and/or a trade secret of Heather Zastrow and may not be further disseminated to third parties without the express written permission from Heather Zastrow.  The contents of this communication and all attachments or exhibits are intended solely for the use of the intended recipient for Heather Zastrow purposes.

[sanders07]

Heath1

I'm getting a third replacement (fourth phone in tot since February). I am pretty sure in about two weeks I will be getting the 5th I have been getting replacement phones every two weeks now. I did everything I was told to do. Nothing works. Their other options are not working for me either. 

Pay retail for the phi NE

Take my brother's upgrade and still pay for a phone or get the free crappy phones

Verizon edge which in the end will cost more than what I paid

I am thinking of switching to another carr> error but was avoid it because I have been with Verizon over 10 years as well. Sorry for typos but the phone is trying get to catch up with its lagging and I am tired of going back to correct errors.

[Heath1]

I am sorry that you have been having these issues with Verizon.  We live by Winona MN and they did a software upgrade end of May 2014, hence are call service area is horrible now.  My calls get dropped continuously in the area we were able to talk and the service was good on my phone for 5 months.  

Have been with Verizon over 16 years, and what has happened is Verizon contracts out their customer service who are trained to follow a script, the call center approach.  They are trying to get me to do what they have been doing to you, send your phone in we will send you a reconditioned phone.  I asked them to escalate this issue (May software upgrade & dropped calls poor service) to the higher ups.  Haven't heard from them and I believe it has been 2 weeks.  

They wanted my phone to give me a reconditioned phone, had to laugh.  Do not understand why they would say it is my phone when it was clearly the software upgrade.  The employees where I work have been having the same poor service issues on dropped calls no service when prior to the software upgrade we had excellent service and they all agree it is the software upgrade.  

Now we need to convince the non Verizon Customer service staff or call center know they need this escalated to Verizon Upper Management so they can get this matter resolved. 

 ESCALATE TO THE HIGHER UP VERIZON EMPLOYEE(S) TO GET OUR SOFTWARE FIXED FROM THE UPGRADE IN MAY 2014.... WHO DID THIS UPGRADE AND WHY?

Heather Zastrow

seeksheath@yahoo.com

The contents of this communication, including any attachment or exhibit, contains confidential, proprietary information and/or a trade secret of Heather Zastrow and may not be further disseminated to third parties without the express written permission from Heather Zastrow.  The contents of this communication and all attachments or exhibits are intended solely for the use of the intended recipient for Heather Zastrow purposes.

[Heath1]

We had this same type of issue with Dish System.  The service tech told us we needed to take our TV in to get fixed.  Had to laugh after 24 hours of being on the phone and NOT taking my TV set into the Dealer for a expense not needed.  

Finally escalated my call to upper management worked with the staff who works with the receivers and all they had to do was have me switch a software default from the factory to the type of TV I had and everything worked from then on.  

This was when I ended up getting a new receiver from Dish. Moral of the story don't shop at DISH anymore.  I am looking at T-Mobile they will pay to end your contract.  You can go online and find the area of service for the different cell companies.  I have been checking it out and our area has service that they contract with.  Still doing some more research on this part of it, but have heard that T-Mobile is quite a bit cheaper than Verizon.....

Heather Zastrow

seeksheath@yahoo.com

The contents of this communication, including any attachment or exhibit, contains confidential, proprietary information and/or a trade secret of Heather Zastrow and may not be further disseminated to third parties without the express written permission from Heather Zastrow.  The contents of this communication and all attachments or exhibits are intended solely for the use of the intended recipient for Heather Zastrow purposes.

[sanders07]

I also can not send or receive texts messages unless I restart the phone and then right after the messages that were waiting come through, no more sending or receiving.  My kids are with their dad for the summer and i can not reach them due to the issues i am having. Verizon seems to think it is acceptable to send out replacements phones every two weeks. The update will stop letting you bypass it and do it on its own. I am also thinking of selling my s gear due to switching phones constantly I kept having to reconnect and reinstall and redo settings. This is nothing but a headache. I just received the third replacement today but in two weeks I will be starting the saga again! I can not believe Verizon is acting like it's the phones when there is plenty of evidence that it isnt. A rep for Samsung told me that Verizon did something to these phones or the software and this is a Verizon issue.

[sanders07]

Also right now these replacements under warranty so when the warranty expires (mind you it starts from when you got the original and doesn't start over when receiving a replacement) then I will have to pay the insurance fee for replacements.

[vzw_customer_support]

Hello Heath1,

It looks like my assistance is needed here! There's no need to consider another wireless provider. I'm excited to partner with you and get all of your wireless concerns addressed. May I ask what service issue are you experiencing? If it's related to wireless service then zip code are you in? While we do not have access to your Dish account, we are passionate about getting all of your wireless concern addressed.

Thank you…

ArnettH_VZW
Follow us on Twitter @VZWSupport

[sanders07]

I have decided to switch carriers. This third replacement phone is now acting like all the other phones. I am not replacing for a fourth time nor am I paying for an expensive call phone service and I can not even use the phone. I hope you have better luck with Verizon than I did.

[Heath1]

I am sorry to hear that you are leaving Verizon. After talking with our IS person at my job we have 50 phones signed on by Verizon.  Verizon had him replace the Sim card, reset the phone to the default factory setting,didn't do a thing.  When are the Non Verizon staff going to pass this issue on to Verizon high tech.  The problem started right after they upgraded the software on or around the 21st of May.  The cell service has been poor since then.  I happen to have a Samsung note 3 and a few others do too but the other phones have poor service as well and we live in the city.  It is funny 2 weeks ago I asked the customer service person to escalate this tech issue to the Verizon uppers.  No response from them, then I got a message from another customer service asking what the problem was and how they can help us.  It is all a can speech along with do this if this doesn't work try this. 

Enough please do not send me another text asking me what the problem is or how can I assist you.You can help all us Verizon users by escalating this tech poor calling service issue to the staff who wrote that software update. 

Thank you a Verizon customer who has been with you for over 15 years......

>>Personal information removed to comply with the Verizon Wireless Terms of Service<<

Edited by:  Verizon Moderator

[buelllady]

I am relieved to see that others are having this issue. I have a cell phone for work (using Verizon) and my husband has a cell phone (using Verizon) and neither phone has service issues. I literally have no bars and my calls drop when I do connect with a call. (06708) is my home zip code but that isn't the only location. I NEVER had this issue before and it wasn't an issue when I first go the phone - only in the last month or so.

I have tried "safe mode" (didn't fix), I have called and they had me take out the SIM card (didn't fix).

I AM FED UP! I need my phone to work.

How do I get help Verizon Wireless Customer Support??

[freezway]

I have the same issue! It's awful