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Anyone else having these issues since the upgrade end of May 2014 on the Samsung Note 3?

I had excellent cell service till the most recent upgrade now my cell service is terrible. My calls get disconnected in an area that the phone had excellent cell service prior to the upgrade. I am seriously looking at T-Mobile they will pay for early termination. No one at Verizon can answer why this has happened and prior to this upgrade I loved my Galaxy Note 3 which I had for 5 months and used on a regular basis in the area I no longer have service. Since the upgrade the phone also displays a circle in the City of Winona MN when trying to call my ph# Anyone else having these issues?

Comments

Heath1

I also went to a Verizon in person satellite store and they told me more or less deal with it and that Verizon would not take care of this. Is Verizon getting to big for their britches?

Verizon_Support

Heath1 I understand the importance of having reliable service so lets bring the love back to your device! We apologize for the trouble and the service you received in the store. We're here to do everything we can to help! The city of Winona is clear so lets take a closer look, what zip code are you located in? Are you having any trouble with your data connection?

AshleyS_VZW

Follow us on Twitter @VZWSupport

Heath1

Heather

No I am only having problems with my cell services, between Winona & Arcadia. I take the ridge when I travel if that helps see my route.

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RB3IZME

I also am having these issues. Prior to the upgrade my phone worked great, I never had dropped calls, or where a call just wouldnt connect. Now I am so upset i dont know what to do!! I took the phone to verizon, the guy says I know exactly what it is, whatever he did, did not work. I took it to Samsung, they reinstalled the software, guess what that didnt work either. Now I am looking for a phone number to contact verizon, and cant find one anywhere. I am frusterated out of my mind. This phone cost way to much for these issues. I have been with verizon as long as I can remember, but I am about at the end of my witts!!!

Verizon_Support

Heath1 we'll get to the bottom of this! Do you know the zip codes for the two cities? How many bars of signal did you receive in the past?

AshleyS_VZW

Follow us on Twitter @VZWSupport

Verizon_Support

RB3IZME lets make sure you're getting the service you're paying for! We truly appreciate your business and will do everything we can to help! We can assist you right here or we can always be reached http://vz.to/1hZj5dj . What zip code are you located in? Are you receiving any type of error messages when trying to make a call?

AshleyS_VZW

Follow us on Twitter @VZWSupport

Heath1

I work in 55987 zip code and live in 54612, the # of bars put it this way I have to travel 29 miles and in those 29 miles before the wonderful upgrade I had 1 dead spot and that was it. My call would never drop or terminate, or get that circle. The # of bars I don't monitor that while talking on the phone but it had to be more than 2 to keep the service and the call was always clear and crisp. I Know how you feel RB3IZME. It is frustrating I have spent numerous hours on this and the last customer service rep said oh we may have to send you a used phone. I said a used phone are you nuts when i had a new phone, he made it sound like well woman you should be glad that we are going to at least do that for you. By the time I was done with that call I was glad the call was dropped by my wonderful service. I have had Verizon for many years at least 15 yrs and when we get jacked around and have terrible service what is the point of wasting our hard

earned money that we work for.

Heather Zastrow

seeksheath@yahoo.com

Verizon_Support

Hello Heath1, service when you need it most is what we strive for! Your 15 years of loyalty is truly valued. My apologies for the signal issues you have been experiencing. Can you please test the phone and signal in safe mode to see if there is a difference? View steps here: http://vz.to/1aFxLK8 Have we had the opportunity to submit a Resolution Ticket to our network engineers to review the closest cellsite in the location before sending a replacement phone? Keep us posted!

WiltonA_VZW

VZW Support

Follow us on twitter @VZWSupport

Heath1

I work at a business that is having the same issues that we have all been experiencing since the software upgrade in May 2014. Dropped cell calls, poor service. Personally getting another cell phone is not going to solve the issue. Sorry try again - this needs to be escaleted if not yet to the next level up.

Heather Zastrow

seeksheath@yahoo.com

buelllady

I am relieved to see that others are having this issue. I have a cell phone for work (using Verizon) and my husband has a cell phone (using Verizon) and neither phone has service issues. I literally have no bars and my calls drop when I do connect with a call. (06708) is my home zip code but that isn't the only location. I NEVER had this issue before and it wasn't an issue when I first go the phone - only in the last month or so.

I have tried "safe mode" (didn't fix), I have called and they had me take out the SIM card (didn't fix).

I AM FED UP! I need my phone to work.

How do I get help Verizon Wireless Customer Support??

freezway

I have the same issue! It's awful

buelllady

freezway - did you get any help?

freezway

No i have not

Degams

My note 3 was purchased by my company for business. I loved the phone prior to the 4.4.2 update. After the update signal strength has been terrible. I continually have connectivity and low signal issues In areas that did not prior to the upgrade. I also have periods that I can't turn off the screen without pulling the battery.

lawgurrl

Since updating to the KitKat OS, I have been having the problem of low to no signal indoors, so that I cannot use the phone for phone calls or surfing the net (unless it's on wifi for internet purposes). For instance, the phone only works for phone calls in certain parts of my home, whereas, prior to the KitKat update, it worked all over the entire house for phone calls. I get the error message of "no mobile network" when in the bedroom, basement, kitchen, garage, living room, bathroom. The only place it works for calls now is on the staircase. It's bizarre and not a problem for me until KitKat. I bought this phone when it debuted and it was flawless and awesome. Now, I want to get rid of it. I know that I don't use the phone much for phone calls, but when I do, I'd like for the calls to go through. What if I have an emergency and need to contact the police, but there's no reception on the phone in nearly every part of my house!? This is a major problem. I haven't tried any of the fixes, but from what I'm reading on the forum, the fixes do not help, anyway. What can I do? What must I do? What is the remedy for this issue, Verizon?

twoodman

I'm having the exact same problems. I have contacted support 4 times and received nothing positive. What do we need to do to get this fixed? I'm in the same boat as others. I don't want to quit Verizon, but can't continue this way. I work from home and need to be able to rely on my phone. This situation is really unacceptable.

Verizon_Support

Hello twoodman.

Help is right here, available for you too! Lets get all of your wireless concerns addressed so you can stay as a part of our happy wireless family. What issue are you experiencing? Can I assume that there isn't any physical or liquid damage on your Note 3? If you can share this info along with the software version then we can troubleshoot with you.

Thank you…

ArnettH_VZW

Follow us on Twitter @VZWSupport

sanders07

I just got off the phone with Verizon, of course they want to send another replacement. Then the rep tried to act like the phone isnt working due to apps on the phone. When I explained that the phone will stop at installing the apps on the phone to begin with, he wanted to act like I still did something to it. He pulled the "I have a note 3 and dont have this issue. Something is wrong that you are having this problem." Prior to calling I had tried to reset the phone and it never did shut down on its own. I had to pull the battery out and then the rep walked me through the reset. Then the phone started acting right and downloading apps. Sure enough after 10 minutes the phone stopped installing apps, but the rep kept telling me he will follow on monday to see me a replacement after he sees proof it is not the apps. Right, 4th of july is my last day will Verizon!

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