Applied the update on Friday. Now the "sound and notification" setting does not work. When i click it i get "Unfortunately, settings has stopped".Please help.

[H0llyw00d247]

Applied the update on Friday.  Now the "sound and notification" setting does not work.  When i click it i get "Unfortunately, settings has stopped"...  Please help.

[justinl32]

I'm having the same issue!!! I thought I was the only one.

Can someone please shed some light on this odd problem we're having?

This started happening after the lollipop update a few days ago on my Samsung Galaxy Note 4.

[d0u6]

Same problem here, since  last nights update. Cleared cache, cleared data, problem exists in safemode as well. Any guidance from Verizon or Google  would be appreciated.

[justinl32]

Maybe the only way to solve it is to do a factory reset? ><

[vzw_customer_support · Accepted solution]

It's important that you're able to manage your sound settings, d0u6. I appreciate you testing safe mode. Is this the only setting that receives this error? Since you've already performed these steps, the next step would be a factory reset. Please let us know your results.

AndreaS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[H0llyw00d247]

Are you actually suggesting that we factory reset our phones, go through the entire upgrade path again, backup and restore all our data, reinstall all our applications and setup our phone again? 

If i am even willing to entertain that solution, do we have the option to defer this upgrade and stick with Kit Kat?  Besides the settings not working, i have many other issues including low memory errors, slowness unlocking the phone, random app crashing etc.

[H0llyw00d247]

I just completed the factory reset and restored and reconfigured my device.  It appears to be working correctly now.  The settings are completely functioning and I haven't seen a memory error yet.

The only issue with the factory reset is that it also made me factory reset my Gear S, which is kinda ridiculous.

[d0u6]

Good to hear.  Good luck,  and thanks for the updates 

[Snn5]

Well, VZW rep was right this time.  Go us!

[pherson]

As was I Snn5..... lol

[Snn5]

And justinl32 and myself.  VZW rep was first with though.....so.....and you know, why can't we have a signature on the forum soliciting "correct answers?"

[H0llyw00d247]

I'm also now getting "low memory error"  all the time and when I check I've got between 300-500mb free.  You guys getting that too?

[densparc]

Having the same issue also.  Been searching the internet and forums for solutions.  It would be helpful if a tech person would respond in some way and give people information on what's going on.

[densparc]

This info might be helpful.  Found this here: Factory Reset what is it, and why would you? | Android Forums

"A factory reset will also not remove any ROM upgrades or OTA's."

I take that to mean that any upgrades will NOT be lost when performing a factory reset.

[densparc]

Be sure to back up all your data, however!

[H0llyw00d247]

just finished backup and am in the process of resetting now.  I'll keep this group updated on the progress.

[d0u6]

Thanks.  I  am curious to see if it have success 

[H0llyw00d247]

OK, so the factory reset is complete, and the settings crash on notifications and sound is now gone.  I also did not have to reinstall the updates as the reset did not effect the version of the ROM.  I am in the process of downloading and applying all the apps and restoring the data.  I am going through a somewhat systematic process to see if maybe a particular application or configuration may have caused the problem. 

More to come.

[pherson]

After a major software update a factory update always best to clear any errors.

[Montanieers]

But you fail to mention what a pain in the ass it is to reload all the apps, reset the browser,  etc.

[Snn5]

Whats a bigger pain:  reload apps or muddle through performance issues?