BOGO Note 10+

Question

My husband and I signed up for the BOGO deal of buy a Samsung Note 10+ and get the Samsung Note 10 free. We were told that we either had to add a new line OR upgrade our current plans for this deal to qualify. So we both upgraded our plans. Now we are still paying on my Note 10, and we are 5 months in. I am beyond irritated about the deception, and seriously considering going to another phone service. What's deals does Sprint have going on right now?

4344711378 · Accepted Answer

I just spent a half an hour on the phone  with customer service. Was told we do not qualify for the promotion because 1. We had a trade in. 2. We did not add a new line. 3. And our payment plans for the phone we set for 24 months and 36 months. They had to have the same payment plan. NONE OF THIS was told to us at the store! Had we known any of this, I would have let my husband just cancel our contracts then and we would have gone to Sprint. Once I figure my way out of this contact we will be leaving Verizon, and never returning!