Backup Untrustworthy

[wlp2709]

I cannot recommend the Verizon Backup app.  It's untrustworthy.

Like many users, I recently allowed the upgrade of 12/18 to be installed. It was a bad experience.

So I got on the phone with Verizon support.

One thing led to another and finally "cold boot" and "total software reload" was suggested.

Before that was done, I was instructed to run Backup to save my contacts.

Did that without apparent error.

Upon restore, many random contacts were missing.

I'm still discovering lost contacts after a month.

Of course, I also had to recreate ALL my email accounts from scratch.

Backups should be usable; they need to give you more than a "warm and fuzzy" feeling.

A Backup that doesn't restore your stuff is worthless.

I don't know what alternatives are out there but I'll not trust the Verizon Backup app.

FWIW

[jbmcdroid]

I, too, am greatly dissatisfied with Verizon's Backup application and have long recommended that users avoid its use. Every single time on every smartphone I've used for the past 13 years as a 'loyal' customer Verizon's Backup has downloaded duplicate, triplicate , and quadruplicate contacts in my restored phone contacts (even old contacts that were long-ago deleted) that took forever to manually delete and reorganize. My recommendation is to avoid using it. Best regards.

[Ann154]

Backup your contacts through Google and save yourself the headache of dealing with the Verizon Wireless backup assistant

[jbmcdroid]

Ann154, that's exactly what I do (backing up to my Gmail account); but doesn't that beg the question "What's wrong with Verizon's Backup Assistant and why isn't someone working on a fix?"

[Ann154]

Well considering that Backup Assistant hasn't worked correctly on Android phones since 2010, I gave up wondering if they would fix it. Backup Assistant wasn't even available on the first two Android phones offered by Verizon Wireless in 2009. Which in some ways was a blessing for me since I had one of those two phones and was forced to use alternate methods for backing up my contacts including saving them to Gmail.