My wife and I both bought our Galaxy Nexus’ at the end of last year. My wife plugged in her phone last night and it started charging as normal. I woke up this morning and I noticed that battery had not charged. I then noted that the phone wasn’t charging when the charger was plugged in. I switched chargers and outlets with no success. I switched out her battery with my own and still no charge. I tried both batteries in my phone and they charged as normal. I then tried a hard reset – no results. I plugged in the phone while it was powered off. The bolt comes on and it looks like it charges for a few seconds, then shuts down and comes with the bolt again – this cycle goes on endlessly. Now I tried turning on the phone and the sound sounds static-y and garbled. Is anyone else having this problem?
Hello ldawg317,
Oh My! My apologies that you are having battery issues with your current device. I understand the importance of having a properly functioning and fully charged device when needed. Let's get down to business and get this resolved ASAP. To better assist, please follow me, MatthewS_VZW and then DM me with your contact information so I can reach out to you directly and provide a resolution. I look forward to hearing from you soon, thanks!
MatthewS_VZW
VZW Support
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