I have been contacted two times now by phone by Verizon representatives that were overwhelmingly concerned about the amount of money I was spending on my monthly cell phone bill. Their solution, both times, was for me to switch to a different data plan for the month if I see that I am going to run over my allowance. For the past few months, I had switched my account to the 6 GB plan because I knew that there was a potential for me to run over because of some work that I was doing. On the 14th of February I looked at my usage and we had only used 2 GB of data for the month and only had 6 days left in my cycle so I decided to switch back to the 4 GB plan to save money. Remember, this methodology was recommended by Verizon themselves to save money.
Lets do some math. I have used ~2 GB of data on a 6 GB plan. I switched back to the 4 GB plan with only 6 days left in my cycle. Anyone with any math skills at all would see that I should have ~2 GB of data to use. This is not the case with Verizon. AFTER SWITCHING, I was informed that I only had 0.9 GB of data left because they had prorated my data plan. It is pertinent to mention at this point that you can only switch one time in a month. Guess what? I ran over. Now it is going to cost me more than it would have because I followed their suggestion. The worst part is, I will be paying more for the 4 GB plan (with the overrun) than I would have had I left it at the 6 GB plan and for the cycle I will only have used ~ 3 GB of data. Somehow it almost seems illegal to sell someone 4 GB of data and charge them an overage fee for using 3 GB.
I called Verizon about this and was very politely told, "So what? and is there anything else I can help you with?" If this isn't a rouse to make money, there has never been one.
If a Verizon rep reads this and would like to assist, I would be grateful, but I doubt anyone even cares. Hank Williams said it best, "I was gettin' s******, but I wasn't gettin' kissed."
Benny
Did you backdate the changes or do an on-demand change?
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
It asked if I wanted to make the change retroactive to the beginning of the cycle. I told it I did. What since would it make to not do so?
BigRedGonzo wrote:
It asked if I wanted to make the change retroactive to the beginning of the cycle. I told it I did. What since would it make to not do so?
Not sure. The only thing I can think of is if you changed it after the billing cycle closed on the time period where you had the overages.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
It's kind of common sense that you backdate the data plan or start it the next month.
Start a new topic or ask questions in the open forum.
