I have been dealing with this issue for about little over a month. I have called Verizon Support and was given few different answers. I was told to wait until the Bluetooth gets connected and start driving, Factory Reset the phone, Bluetooth Techs are working with car manufacturers, ETC. The last time I called the support, I talked to tech named Erick/Eric and his supervisor, Geraldo (?) and they were not very helpful either. the supervisor told me that it is the car that the Bluetooth software in the car needs to be updated and was very rude. While trying to get some answers, he hung up on me and when I called again, I talked to another Tech and she told me that Samsung is aware of the issue and they are working on getting appropriate updates for it and didn't know when the update will come out. I have been patiently waiting for the update to come out, but nothing or no communication from Verizon what they are doing. It is very frustrating when I don't have time to re-connect my Bluetooth every time that I get into a car.
I have been Verizon customer for about 10 years and this is the only time that I am not getting straight answers from them. I need some answers how to fix this issue. Can anyone from the support contact me and let me know what they are doing to fix this issue and not putting many customers in a dark? We are supposed to be in technological era and no one seems to have an answer.
Please contact me as soon as possible.
