Bluetooth (Pairing Failed) Message.

[Aclios]

I have been dealing with this issue for about little over a month. I have called Verizon Support and was given few different answers. I was told to wait until the Bluetooth gets connected and start driving, Factory Reset the phone, Bluetooth Techs are working with car manufacturers, ETC. The last time I called the support, I talked to tech named Erick/Eric and his supervisor, Geraldo (?) and they were not very helpful either. the supervisor told me that it is the car that the Bluetooth software in the car needs to be updated and was very rude. While trying to get some answers, he hung up on me and when I called again, I talked to another Tech and she told me that Samsung is aware of the issue and they are working on getting appropriate updates for it and didn't know when the update will come out. I have been patiently waiting for the update to come out, but nothing or no communication from Verizon what they are doing. It is very frustrating when I don't have time to re-connect my Bluetooth every time that I get into a car.

I have been Verizon customer for about 10 years and this is the only time that I am not getting straight answers from them. I need some answers how to fix this issue. Can anyone from the support contact me and let me know what they are doing to fix this issue and not putting many customers in a dark? We are supposed to be in technological era and no one seems to have an answer.

Please contact me as soon as possible.

[MiiHere]

Does it fail every time or works intermittently?

What year make and model is your car?

[Aclios]

I have 2012 Kia Sorento. I have not had this issue with Samsung S5 at all. This just started to happen about a month and half ago.

[vzw_customer_support · Accepted solution]

Aclios, I too would be concerned and inconvenienced from having to constantly needing to re-sync my device to my car as well. This can happen for a number of reasons. Additionally, phone bluetooth drivers are updated much faster than many in dash car audio systems.

MiiHere asked a great question too. Does this happen all the time while driving, or does the connection not pair automatically either upon start up of your car?
Oftentimes, many car audio bluetooth drivers are out dated, and may be in need of a software update.

Have you checked in withKiaa to see if there is a newer firmware available for yourcar’ss audio system?

Not sure if you have tried this as well, but I recommend deleting your phone from your car’s bluetooth  saved profile. I also recommend deleting the saved bluetooth pairing from your phone too.

This way you can start a fresh connection between the two. This can clear up some of these issues. Just keep in mind that if the issue is due to outdated software, it is possible for this to re-occur again.

Please keep us posted,Aclioss. Thank you!

NicandroN_VZW

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[Aclios]

Every time I get the message of "Pairing Failed", I will erase the phone

out of the car as well as my car out of my phone and freshly reconnect

them. I still get the same issue.

On Fri, Nov 20, 2015 at 11:48 AM, Verizon Wireless Customer Support <