Bluetooth handsfree silenced by aux. audio out
DaleCell707
Newbie

I have Bluetooth handsfree in my car. It works fine with the Fascinate. ...until I plug my Fascinate auxillary audio output into the auxillary audio input for my car stereo. After that, the Bluetooth connection is maintained and dialing is possible, but call audio doesn't work as long as the auxillary audio jack is in use.  The moment I unplug the audio cable, handsfree audio works again.  This is unacceptible; I should be able to use Bluetooth handsfree for calls while I listen to music playing out through audio out.  My old phone did that fine.

 

Unfortunately, Samsung seems to disagree.  Their support told me:

"Dear Mr Dale

Thank you for your inquiry.While your hanset does  support the bluethooth profile for hands free operation, this would be best addressed by vehicle manufacturer, as they can provide a list  handsets approved for compatibility.In most cases, this information is avaliable on the manufacturer's website.Please bear in mind that samsung does not support the use of any third party hardware with are handsets. We apologize for any incovenience this presents.

Felipe."

 

Any chance Verizon could lean on them to fix this design flaw?

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16 Replies
LandLockedPH
Newbie

I also experience the exact same issue with both my Nissan and my wife's Mercedes.  We both now have a Fascinate  All of the previous devices I've used have worked as expected including BB and HTC Incredibles.

 

This is unacceptable and a safety issue that I would expect Verizon to be concerned about.

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AZSALUKI
Legend

unfortunately, vzn is not going to do anything about this. it's up to samsung or google (if it's an android with samsung issue). android and bluetooth has had many unacceptable issues (it wasn't really "hands free," until 2.2 was released, for most bluetooth devices. you still had to use the phone, instead of voice through bluetooth, to dial numbers!!!)

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LandLockedPH
Newbie

Sorry, I have to respectfully disagree.

 

The party who accepts money for a purchase is the one responsible for selling a device that works as advertised.  That, would be Verizon.  If it doesn't work as advertised, Verizon is the one responsible for refunding your money... all of it.

 

If you purchase a toaster from Walmart that burns your bread - would you try to return it to Black and Decker or would you go to Walmart?

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AZSALUKI
Legend

landlockedph....vzn gives you 30 days to get a full refund. but that's not what is being requested here. what is being requested here is a fix (not a refund). vzn doesn't write the OS software. they can't fix it. as far as your comparison goes..... if i wanted my black and decker "fixed" then of course i WOULD NOT take it to walmart. i'd send it to black and decker. if i simply wanted a refund then i'd take it back to walmart. vzn takes back phones within 30 days and issues FULL refunds. but you can't expect them to fix a device that they did not manufacture or write the software for. you also can't expect them to refund the price after months of use. they don't "fix" anything. they'll just give you a replacement.

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LandLockedPH
Newbie

True.

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Sanafol
Newbie

My bluetooth is silenced but i dont have an auxillary output in my car, the bluetooth was working fine for the past 2 weeks i've had it. Tmrw will be the 3rd week i've had this and its frustrating when your trying to make a call and you cant' hear even a dial tone on your car speakers. Even when i try to take it off bluetooth and transfer it to my handset to talk from there, it doesnt go thru. Am I the only one with this problem for the fascinate?

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VZW_Zrock02
Contributor - Level 3

Since this error only occurs on your Droid I would assume that it is a system error. I recommend performing a factory reset to clear out all settings. The steps to do this are listed below:


Note Performing a hard reset will remove ALL data including the Google account, system data, application data, application settings, and downloaded applications. 


Follow the directions below to perform a hard reset:

 

  1. From the home screen, touch the Applications tab (located on the bottom of the screen).
  2. Touch Settings.
  3. Touch Privacy.
  4. Touch Factory data reset.
  5. Touch Reset phone.
  6. Touch Erase Everything
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DaleCell707
Newbie

Zachary,

 

I replaced the WHOLE phone.  Both phones have the problem.  It's the model until someone tests it as says the functionality I described works right on ANY Fascinate.  Please don't recommend that I waste hours of my time setting my phone up again haft a hard reset without having some reason to believe it will fix my problem.

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samuria1
Newbie

Verizon seriously needs to lean on samsung to fix this flaw. I've tried everything I know to try to fix this but all to no avail.  I'm having the same problem -- Bluetooth hands-free works just fine until I plug in my auxiliary connection to stream audio and suddenly, I receive calls but phone audio goes dead. Personally, I think samsung needs to provide a setting that gives you to option to make your Bluetooth a higher priority when connected, so all audio from phone calls go through  Bluetooth system as opposed to the current way it is which is the auxiliary being default/priority when plugged in.

 

They shouldn't blame the auto manufacturer or 3rd party automobile Bluetooth system. I bought my fascinate and a Droid X, I've also owned multiple blackberry phones, and all those phones including others from friends and family work just fine to get call audio via Bluetooth while auxiliary is plugged in except for the fascinate. So Samsung needs to stop whining and fix the **bleep** thing. They truly have a winner in their hands but this glitch needs to be fixed before it truly spreads that they do have a defective product.

 

One more week, and if I don't find a way to fix this, I'll probably take it back for a Droid-X.

 

Who do we contact @ Verizon to help in resolving this?

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papa_leo
Contributor - Level 2

To Zrock02:

{please keep your posts courteous}. ALL (not just some) Fascinate users are experiencing the same problem and it was recorded on dozens of other boards. It is a limitation of the Android 2.1 on Fascinate. There is something that Samsung did with their Touchwiz that caused that.

So it doesn't matter how many time you will hard reboot or swap your phone, it simply WILL NOT WORK. 

 

To all other users:

Just accept the fact that it doesn't work the way how you like it and learn to live around it.

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shoe5150
Enthusiast - Level 2

I noticed this problem when simply plugging in headphones into my Fascinate. I would be listening to music and receive a call, I could hear the caller just fine but they cannot hear me until I unplug the head phones. My old {word filter avoidance}
Eris had no issue with this I cannot believe there is not a way to turn off that feature. RIDICULOUS!

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SirKronan
Newbie

EB01 (latest Fascinate Froyo leak) seems pretty "finalized" and reports over at XDA and AndroidForums are that it is running great and seems ready for primetime, but I hope there's one more revision. A revision that fixes the following:

 

1. Video/TV output via 3.5mm jack, as other Galaxy S variants have

2. The bluetooth and audio jack call silencing problem, which is also actually a safety hazard and a detriment to a truly hands free experience

 

This phone has been out long enough that Verizon/Samsung have NO EXCUSE for a problem like this. I've seen one poster saying that his works, but I've never gotten it to work on my Fascinate, regardless of updates, system wipes, settings, what model/brand of bluetooth or audio cable, etc. My wife just got a brand new Fascinate for Valentine's Day. Same problem. I called Verizon. They said that they are aware of the problem, and the rep assured me that it would be fixed in the next update to the Fascinate.

 

It's not fixed in either leak of 2.2.1 for the Fascinate. That's why I'm hoping we get one more release. I can live without the video out, even though it would be nice and I would use it. But having to pull the audio connector out of the jack while you're driving down the road just to take a call over a legitimately connected bluetooth headset is ASININE. Never had this problem with the DX or the Eris. The Fascinate came out in 2010. Some states are making it a law to use only hands free kits while driving or get a ticket. This needs to be fixed.

 

I posted this on one of the 2.2 threads as well, but thought I'd post it here too, in the hopes that someone from Verizon will see this and address it.

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brianm72
Newbie

I had this same problem, listening to Pandora through my Aux input in the car, I would receive a phone call and hear them fine through the car stereo but they could not hear me.

 

So I've had the phone for a few months and after going through a couple of updates I decided to try it again last night, and now it works fine.  I hear the caller through the car stereo and they hear me as well.  The only difference here is I am not using bluetooth.  I have an Arkon Mega Grip mount very close to my steering wheel so it is virtually hands free and a great setup.

 

After reading this thread I'm now worried that it won't keep working.  Guess I'll keep my fingers crossed.

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DaleCell707
Newbie

Now it's working.  Strange that Samsung said it simply wasn't supposed to work.?.  Their tech support was not at all helpful.

 

Anyway, I swapped my phone for a replacement because the camera LED flash wasn't working on my original one.  Now handsfree is not muted by use of the aux audio  out.  When testing the replacement phone, I also that the aux audio jack is really stiff for the last few millimeters.  It's possible that this was user error all along. 

 

If you have this problem, be sure the audio plug is fully inserted into the jack.  If it still doesn't work, try to get a replacement phone.

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DaleCell707
Newbie

This is so frustrating.  I thought it worked but for some reason, I was able to hear the test call through the car speakers but since I wasn't talking to someone, I didn't realize that my voice was muted. 

 

So the problem remains:  Plugging in the aux. audio jack (fully) mutes Bluetooth handsfree audio.  I think the phone misinterprets it as though I'd plugged in an external mic.  Lame. 

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telveer
Contributor - Level 1

This is a known issue with Fascinate. If you have a headset connected to audio-out, bluetooth mic will not work. Verizon and Samsung will just give you a run-around if you ask for answers. Not sure if they are even working on a fix, because I have not seen them acknowledge this issue.

 

Here are a couple of work-arounds

 

a) If you can, install a bluetooth audio system in your vehicle. Use bluetooth only stereo headset. Do not use the audio out at all.

 

b) Purchase an audio-out pass-thru cable with built-in mic.

 

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