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Brand New s4 not set up properly at VZW....so now I will suffer the consequences?

i have spent my Christmas break calling multiple "Verizon technical support" being transferred for hours until they connect me to Apple who also cannot fix my problem. Then to spend 4+ hours at Verizon on Christmas eve to have the local verizon store spend some time with some more customer service people AND I STILL AM NOT RECEIVING MESSAGES FROM IMPORTANT PEOPLE! I have wasted almost a whole day combining the hours trying to fix my verizon phone based off many different technical supports ideas and nothing has worked now I have to go to the store again in order to get a phone I didn't want just so I can contact those I care most about....I spend so much time choosing the perfect phone I thought my switch from Iphone4 to Galaxy s4 was going to be the best.... I think its time I switch carriers in order to get some real customer service....suggestions???

Comments

NexusMan21

I am going to take a guess here because your post seems rather vague.

Are you not receiving messages from other iPhone users? If that's the case, you need to disable iMessage on your iPhone 4. This will allow you to receive text messages from iPhone users again on Android.

Verizon_Support

NexusMan21, thanks for helping us support nopp with steps to resolve this text messaging issue. You're right. It's important that MMS messaging is enabled on in Settings>Message>enable MMS Messaging ON & Enable iMessaging ON. We also recommend that you reset the network on that iPhone 4S device, as well. http://vz.to/1cXH7GT

LasinaH_VZW

Follow us on Twitter @VZWSupport

Ann154

Verizon Wireless Customer Support wrote:





NexusMan21, thanks for helping us support nopp with steps to resolve this text messaging issue. You're right. It's important that MMS messaging is enabled on in Settings>Message>enable MMS Messaging ON & Enable iMessaging ON. We also recommend that you reset the network on that iPhone 4S device, as well. http://vz.to/1cXH7GT

LasinaH_VZW

Follow us on Twitter @VZWSupport

How exactly are the iPhone settings going to help the customer with a Galaxy S4?

unknown

I am going to take a shot here and say once a person who previously used an iPhone goes and removes the device from their Apple account the text messaging will work fine on the android. With imessage settings active on the old device no longer used Apple is still thinking the user has an iPhone. The turning off of imessage on a device still active will work, but it must be removed off of the Apple servers if no longer in use by the owner.

Just a quick so!ution. But the tech support person who answered did not read the posters problem and just answered with a canned response. Typical.

bearone21

my thoughts too.

jordy64

What if you no longer have the IPhone to turn it off. I called Apple and they deleted the "certificate" for my IPhone and my clients had to turn on SMS/MMS on their Iphones and they are concerned they will incur carrier charges

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