I have to say I am extremely disappointed with both the S3 and Verizon's handling of my issue. I have had the S3 for less than one month, and the device is now completely unusable after falling off of a short bench today at the gym. This is my 7th Samsung device (Galaxy Nexus, Droid Charge, Fascinate, Omnia, two "dumb" phones prior to the smart phones), and I have NEVER encountered a Samsung product so poorly built.
Up until now, I have been quite impressed with the construction quality of my Samsung devices. Some of them have taken quite a beating, but they were never worse for the wear. Upon calling customer service today, the manager on duty continued to repeat herself and talk over me, saying I need to shell out $100 for an insurance claim. There is nothing Verizon will do for me since the screen is damaged.
When I asked to speak to "Karen's" manager, it was brought to my attention that activating an old phone while waiting for a call back from Verizon during business hours to resolve my issue will void any insurance claims on my broken S3. This means I have to wait until after the New Year to even make a phone call from an old flip phone I have lying around. Before this incident, I always spoke very highly of Verizon Wireless customer service. I hope I can speak to someone during business hours at Verizon that will restore my faith in Verizon's customer service.
