I have to say I am extremely disappointed with both the S3 and Verizon's handling of my issue. I have had the S3 for less than one month, and the device is now completely unusable after falling off of a short bench today at the gym. This is my 7th Samsung device (Galaxy Nexus, Droid Charge, Fascinate, Omnia, two "dumb" phones prior to the smart phones), and I have NEVER encountered a Samsung product so poorly built.
Up until now, I have been quite impressed with the construction quality of my Samsung devices. Some of them have taken quite a beating, but they were never worse for the wear. Upon calling customer service today, the manager on duty continued to repeat herself and talk over me, saying I need to shell out $100 for an insurance claim. There is nothing Verizon will do for me since the screen is damaged.
When I asked to speak to "Karen's" manager, it was brought to my attention that activating an old phone while waiting for a call back from Verizon during business hours to resolve my issue will void any insurance claims on my broken S3. This means I have to wait until after the New Year to even make a phone call from an old flip phone I have lying around. Before this incident, I always spoke very highly of Verizon Wireless customer service. I hope I can speak to someone during business hours at Verizon that will restore my faith in Verizon's customer service.
You had a very unfortunate happening with your Samsung device but yes VZW is correct and all this was in the contract you signed when you got your new Samsung S3. Broken screen are very common with the S3 and other phones which have the larger screens. Your issue is not with VZW it is with your insurance carrier. Good Luck with getting your insurance to replace your S3.
Why would Verizon be held responsible when you dropped your phone?
This is exactly how I would expect this case to be handled. I don't see anything wrong with Verizon sticking to what is in your contract.
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