Call filter app "can't connect to servers"

[Johngto455]

I am getting the error "Cant' connect to the server.

We are having trouble connecting to our servers and unable to complete your request. please try again later.

I have reset the phone to factory and then this started. I have reinstalled and installed a few times. I have it turned on in my settings online. It worked before the factory reset.

THoughts?

[vzw_customer_support]

We know it's important to have your Call Filter feature working correctly, and we are here to help. What model of Galaxy S Series do you have?

BreannaH_VZW

[Johngto455]

S10+, and it was working fine up until I had to do a factory reset. When did the new install from the play store it will not connect to the servers? I also see now on the call filter compatibility page that the s10+ is not supported for Identifyes unknow texters. When I select this box, the S10+ falls off the list of compatible phones. It worked 2 weeks ago did something change?

[vzw_customer_support]

We appreciate those details Johngto. Do you have an eSIM currently active on your device? Also, were there any other changes to the phone around the time the issue began such as new apps or updates?

RashadM_VZW

[rglfp]

Same problem here. I have a new S20, unlocked, from Samsung. I get "Can't connect to server" in the Call Filter app. On the Verizon site it says the device is "not compatible" with the Call Filter service.

I spent one hour on the phone with Verizon support. Reset network setting. Re-installed the app. Still no fix. Everything else on the phone is working correctly.

[vzw_customer_support]

I am sorry about that rglfp, we want you to be able to take advantage of our services whenever possible. Did it ever work for you with this device? Sometimes, with unlocked phones, certain Verizon services aren't available. 

RosanneM_VZW

[kambambam]

So there is no way around this having a unlocked phone. I can't see why Verizon can't fix this by having the user just log in.

[vzw_customer_support]

We would like to learn more about your specific situation, kambambam. What is the make and model of your device? What issues are you experiencing aside from this one? ChrisM_VZW

[Cstewart4872]

I have an iPhone XS Max the call filter is blocking one of the numbers my job uses to contact me and it’s it’s giving me the same error message whenever I try to allow the number 

[vzw_customer_support]

Sorry to hear about the calls from your employer being blocked, Cstewart4872. I definitely want to make sure that we can figure this out. To clarify, this is the process for adding an allowed number on an iPhone: http://spr.ly/6604GedyQ Is this what you are doing when trying to allow the number on your iPhone? If so, have you tried uninstalling and reinstalling the Call Filter app? 

RyanM_VZW

[ewalt001]

I have a brand new Galaxy S21 Ultra 5G, unlocked (because this is what BestBuy had). Are you saying I can not use Verizon's Call Filter program?

[KH-OrnEsh]

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

[vzw_customer_support]

If the device is compatible with our network you should be able to utilize our Call Filter program.

[Zap2020]

Same problem here on Samsung S9.  What's the story Verizon?  You've been charging m me 3 bucks a month for the service for months now and I'm not getting the service  I'm losing to receive. 

[vzw_customer_support]

Zap2020, we certainly want to make sure you're able to use all of your features. Has the App ever worked on this device? Can you please verify your software is up to date? What happens if you uninstall and reinstall the app? 

Melissa_Vzw

[jnoti]

I have been on the phone with verizon for 4 days now. It was working until 2 weeks ago and then just stopped. no idea why nor do they.  they opened a ticket waiting to hear back. they must have had an update to cause this all my other phones work fine.

[vzw_customer_support]

jnoti Sorry to learn you are having connection issues. However, I'm happy to learn a ticket was opened for you. They will reach out via text or call once they have a resolution.

[kirbx]

Ive been using this service then got new phone and when i download the app its asking me to subsbribe, but then i click it it says cannot connect to server. My subsciption is still active. What am i doing wrong?

[jnoti]

It has been a month I have heard from 5 people still nothing on a fix

[vzw_customer_support]

I apologize for the dealy. Were you provided a ticket number? During troubleshooting, did you clear the cache and data of the app via Settings > Apps> Call Filter> Storage?

[RonNCR]

I have a brand new Samsung A21 same problem every app works including digital secure but not call filter.  Reloaded app 10 time and worked an hour with tech support no fix.  They acted like they were unaware of any problem and referred a ticket to network support.  I think it is a huge bug in the app.