Starting this weekend, my wifes phone started acting up during calls. She would be having a noral conversation and all of a sudden she hardly make out what the the person she was talking to was saying. It was like every other word or worse. The other person would indicate that they could hear her fine. At first I thought it might be her phone but suddenly it started doing the same thing on my phone yesterday. I was on an important conference call and actually had to jump in my truck and drive to an open field a couple of blocks away where the problem stopped. We have lived in the same house for over six years and never had this problem.
I need reliable service for the work I do (mostly conference calls with other countries) ... and that's not the problem because it happened when I was talking to a friend 2 miles away.
NEED HELP
Oh no! It's essential that you get the service that you need. I'm sorry to hear that this hasn't been the case recently. Let's see what's going on. What happens with your texts and when you browse online?
What zip code are you having problems in, and what are the closest street intersections to that location?
JoelR_VZW
My husband and I are having the same connection issues with calls breaking up or being lost, we recently moved up to unlimited data and either constatly have no internet service or only 3G service. As far as texts go that's the worst because many times when we recieve a text, our phones do not alert us until we actually go into the messaging app and then it shows that we have a new message, sometimes it's from hours ago. We recenlty go a kids plan for my 12 year old daughter so it is vital for us to have an up to the moment connection with her. Not happy with that at all and seriously considfering changing becuase this has been goin on for a couple of weeks now. We are in the 79936 zip code.
kerubina, ensuring you have reliable service at all times is certainly important as I also rely on my device to work whenever I need it the most. We would be saddened to see you leave the Verizon family and would like to help turn this around. I am happy to help. Thank you for providing your Zip code. I thoroughly reviewed the 79936 area and found no service issues to report at this time. Is the issue you’re experiencing happening indoors/outdoors or both? Are others experiencing the same issue? If the issue is happening outdoors as well, how far from the affected area do you need to travel in order for your service to improve?
KevinM_VZW
My cell phone calls keep breaking up. Doesn't happen with every call but more times than not!
Texts are fine, thank God, but sometimes I'm not notified when one comes in.
19904
claudiaray1, keeping you connected with reliable service is a priority. We do not show any alerts in the area, so we would like to gather more information. Does the problem happen indoors or outdoors? How far do you have to travel away from the area for a better experience?
DavidC_VZW
Getting the same issue this week, ive had the same phone for 4 years now and i get 5 bars of service in my house, and calls just drop 1-30 seconds after calling.
this happens indoors and outdoors and is irespective to location or signal.
97869
Mal_wilson, it sounds like you have had a great deal of trouble with your calls and we definitely want to look into this. As you mentioned that this happens indoors, outdoors and no matter where you are, it sounds like this would be more specific to the phone than the network, unless this is happening to everyone in the area. When did this first begin happening? Do you recall adding any new apps, games or software around that time? Which make and model phone do you have? LorenB_VZW If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
28411
My calls have begun breaking up over the last few weeks, with several people telling me that they couldn't hear me, or that I was fading in and out. I live in zip code 20815 on Brooklawn Terrace between Woodbine St and Pauline Dr. I have a Samsung Galaxy S6, and have had no problems with it until this.
KDSWC-
That is never the experience we want you to have. I want to help get this resolved for you. There are no alerts in your area at this time. How does messaging and data work? Does it happen indoors/outdoors?
CarmenT_VZW
My phone is so bad that no one can understand me. No one will talk to me anymore because it's so bad. I paid for a signal booster from Verizon, and still my phone is useless. I need to make calls! This is horrifying and I still don't have any answers.
I'm sorry to hear you're having issues with your signal and phone calls are bad at this time Litlsecret. We do our best to provide the best connection for our customers and want to provide you with the right information for how your area is covered. Have we completed troubleshooting for your device? Have we filed a trouble-ticket for your area? If so, what was the result of that investigation? If an investigation hasn't been completed, we can start by reviewing the coverage to let you know if you're in a problem area.
We look forward to hearing from you so that we can provide you with the information you need to decide the next best steps for your service with us.
KinquanaH_VZW
I had problems with calls breaking up with my Galaxy S7. I could hear but people couldn't hear me. I recently upgraded to the S10. Same problem. It will happen on speaker and off. Sometimes the calls are perfect, others so bad that I switch to a landline. I live in 23234. Please help. I feel like I wasted my money on a new phone.
wdpride, making sure all of your phone calls are crystal clear is important. Allow us the opportunity to further investigate. Can you please clarify if your audio concern happens primarily when you are indoors? Does the same issue occur if you connect to a Bluetooth or use headphones? How are your text messages and data services?
SylviaT_VZW
I just purchased this phone six weeks ago. At first it worked perfectly but as soon as I had to do a system update, my calls started breaking up and dropping. The speaker does not work consistently either.
I took it to Verizon and it appeared to be fixed at first but then the speaker problem came back.
Several days ago I had to do another system update and now the conversations are breaking up again.
Verizon has not been a big help. So as it stands now, my phone isn't working, little to no help, but bill is due.
I'm furious. Any suggestions?
Having a good working phone is essential and we want you to enjoy your phone. We understand the importance of having a good working phone. We want to learn more about what’s happening. Is this happening in a specific location? Does the phone have any water/physical damage? Do you experience the same problem when using the speaker only? Share details.
EvelynR_Vzw
I started having problems with calls breaking up a few months ago. They break up so badly that I can't understand a thing that is said. People in the other end also say they hear a bad echo. It doesn't matter if I call them or if they call me, but if they leave a voicemail it always sounds fine. It happens everywhere on every single call -- inside, outside, all times of day, any kind of weather, at home, at work, out of state, etc.
My husband and I purchased identical phones at the same time (Galaxy S8) and his phone has no issues with calls whatsoever.
We went to the closest Verizon store to try and get help and the employee there just said I needed to buy a new phone because the issues are caused by compatibility issues with 5G. However, if this were the case wouldn't my husband's identical phone have the same compatibility issues?
I don't make calls often, but they're have been a few times that I really needed to and wasn't able to use my phone. Thankfully when there was an emergency my husband was home and I was able to use his phone.
Our zip code is 53538.
00samm, are your device and applications fully updated?
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