I recently got a new Galaxy S10 and I have been having a problem with receiving calls sometimes. It is not all the time, which is even more frustrating. Sometimes I will get a notification that I have a new voicemail and I don't even have a record of a missed call on my phone. It never rang, and the person who called me tells me it went straight to my voicemail without even ringing on their end. I have tried a number of steps recommended in other forums, and none of them work: * Calling *73 to disable call forwarding - didn't change anything * Turning off Do Not Disturb mode (it was never on) * Restarting - this will sometimes make it work, but I have no idea when it stops working again, just know that when I receive a voicemail with no missed call it started again * Reset network settings - doesn't help at all I have full service and wifi, it doesn't matter based on location. I have no idea why it is sometimes working and sometimes not. Does anyone know of other steps I can take?

Calls going straight to voicemail, no missed call notifications

I recently got a new Galaxy S10 and I have been having a problem with receiving calls sometimes. It is not all the time, which is even more frustrating. Sometimes I will get a notification that I have a new voicemail and I don't even have a record of a missed call on my phone. It never rang, and the person who called me tells me it went straight to my voicemail without even ringing on their end.

I have tried a number of steps recommended in other forums, and none of them work:

Calling *73 to disable call forwarding - didn't change anything
Turning off Do Not Disturb mode (it was never on)
Restarting - this will sometimes make it work, but I have no idea when it stops working again, just know that when I receive a voicemail with no missed call it started again
Reset network settings - doesn't help at all

I have full service and wifi, it doesn't matter based on location. I have no idea why it is sometimes working and sometimes not. Does anyone know of other steps I can take?

Accepted answers

WrobelMJ

I was able to solve my issue by going to a Verizon store and getting a new SIM card. Apparently they recommend replacing the SIM every 3-5 years and mine was in that range. Now I don't have any issues receiving calls!

All comments

WrobelMJ

Other steps I have taken that haven't solved this permanently:

I tried removing the SIM card and reinserting it. This helped temporarily, but a day or two later the problem returned
I tried turning off wifi-calling and checking that Bluetooth was off and I am not connected to a Bluetooth headset

Verizon_Support

We know how important it is to receive calls, WrobelMJ. Thank you for providing us with the steps you have completed. We can certainly look into this further and find a solution. When did you start experiencing this problem? Is the software up to date on your device?

GersonG_VZW

WrobelMJ

The software is up to date. I activated the phone on June 25th and it has been happening intermittently since then.

Verizon_Support

Reliable service is a must and we are here to help keep you connected. We would like to take a closer look at this matter. Please send us a Private Note at your earliest convenience to better assist.

VictorC_VZW

Verizon_Support

Hello, we want you to be able to use your device with ease. Please respond to this Private Message to proceed.