Can not turn on wi-fi

[Fred123]

Wi-Fi icon is not bright green, it is green but color is muted. When I go to settings I have nothing on the screen and can not turn on Wi-Fi.

[vzw_customer_support]

Fred123,

We want you to be able to enjoy connecting to your device via Wifi! Lets investigate. Have you ever had access to turning your Wifi on and off? Have you done any updates recently on your device? Have you installed any 3rd party applications recently? Please place your device in "Safe Mode" and access the Wifi settings http://vz.to/1hQYxZ0

LindseyT_VZW

Follow us on Twitter @VZWSupport

[columbine8]

I have the same issue.  My wifi will not turn on.  The wifi icon will only turn a dull green when touched that will go back to grey after a little while.  This started on 6/30/14, did not work all day.  On 7/1/14, it worked again for about an hour, then didn't work again.  No new apps were added or anything done to my phone during this time?????

Really need an answer to this.

[columbine8]

btw, my phone is a Samsung Galaxy S4, black mist 16 GB

[vzw_customer_support]

columbine8,

Let's get your wi-fi connection up and running again, we know how important it is to have it. Please disable this setting http://vz.to/1hCB10N. 

AdaS_VZW
Follow us on Twitter at @VZWSupport 

[vzw_customer_support]

10/4 columbine8! We would be delighted to get your device up and running properly. Have you ever had access to turning your Wifi on and off? Have you done any updates recently on your device? Have you installed any 3rd party applications recently? Please place your device in "Safe Mode" and access the Wifi settings http://vz.to/1hQYxZ0. Please keep us posted once this is completed, thanks!

MatthewS_VZW
Follow us on Twitter @VZWSupport