Child Item

Site Totals

61368 Questions Answered 267 Categories

Can someone please help?

I am using Samsung S8+, the problem is that if I am connected to a wifi the data will be disconnected even if I off my wifi it is not connecting back to my mobile data, I always need to turn it into airplane mode and turn airplane mode off the let my mobile data comes back or either to Restart my phone. Why is this happening? I am very frustrated and annoyed to this issue.

Comments

Ann154

Go into the phone settings and turn off the avoid bad wifi connections under the wifi settings.

thecrazyboii

I couldn't find that option on my advance WiFi settings.

Ann154

Samsung changed the name of it. Auto Switch Between Wi-Fi & Mobile Data Networks - Samsung Galaxy S8 / S8+ | Verizon Wireless

thecrazyboii

That option is already turned off. I am not sure what is wrong with this phone but I am finding solutions, and this Saturday I am bringing to Samsung center, the problem is this Samsung phone is verizon based I am not sure if they could help me out. In Malaysia it is different, and also I am not sure if I can claim my warranty at Malaysia.

stef7

this may sound drastic - but consider backing up your important data. then perform a Factory Device Reset on the device, and see if the behavior is fixed.

Verizon_Support

thecrazyboii-

I'm sorry to learn you're having problems with your device. Since you are in Malaysia, I would suggest contacting your wireless carrier for further assistance. You may also reach out to Samsung directly by dialing 888-987-4357.

Carment_VZW

Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Child Item